現(xiàn)代酒店英語(yǔ)口語(yǔ)實(shí)用教程 06課Cleaning the room 客戶清理服務(wù)

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Unit 3 Cleaning the Room 客房清理服務(wù)

經(jīng)典對(duì)話

R=Room maid 客房服務(wù)員 G=Guest 顧客

R：(knocking the door)Housekeeping. May I come in?

(敲門)我是客房服務(wù)員，可以進(jìn)來嗎?

G：Come on in , please.

請(qǐng)進(jìn)。

R：Good evening, ma’am. May I do your room now?

晚上好，女士。我現(xiàn)在可以清理您的房間嗎?

G：Sure. Could you tidy up the bathroom first? I’ve just taken a bath, and it’s quite a mess.

當(dāng)然可以。你能不能先整理一下浴室?我剛剛沐浴過，里面很亂。

R：Certainly, ma’am.

好的，女士。

(Finish cleaning the room 清理完房間)

R：Is there anything else I can do for you, ma’am?

還有什么能為您效勞的嗎，女士?

G：Oh yes, where can I borrow a hair-dryer?

對(duì)了，我在哪兒能借到吹風(fēng)機(jī)?

R：I”ll send one up right away.

我這就送一個(gè)上來。

G：Thank you, you’ve been very helpful.

謝謝你，你對(duì)我很有幫助。

R：You’re welcome. Good night, ma’am. Have a nice dream.

不客氣，晚安，女士。祝您做個(gè)好夢(mèng)。

常用句型百寶箱

1. 進(jìn)房前

1) Turn-down service. May I come in?

收拾房間了。我可以進(jìn)來嗎?

2) I’m sorry to disturb you ,but may I clean the room now?

很抱歉打擾您，我現(xiàn)在可以清理房間嗎?

3) Well, I’m a bit tied up now.

哦，我現(xiàn)在有點(diǎn)事情。

4) I’m on the phone.

我正在打電話。

5) Shall I come back later, sir?

先生，要我等會(huì)兒再來嗎》

6) Can you come back later?

您等會(huì)兒再來好嗎?

7) What time would you like me to come back?

您希望我什么時(shí)候再來?

8) What time would be better for you?

您什么時(shí)候更合適呢?

9) What time would be convenient for you?

您什么時(shí)候方便呢?

10) Sometime after supper would be fine.

晚飯后的時(shí)間比較好。

11) Could you wait another 30 minutes , please?

請(qǐng)?jiān)俚?30 分鐘好嗎?

12) You can call the front desk when you want your room done .

當(dāng)您需要清理房間時(shí)，可以給前臺(tái)打電話。

13) May I come in and check the housekeeper’s work?

我可以進(jìn)房檢查一下服務(wù)員清理房間的情況嗎?

2. 進(jìn)房清理

1) May I vacuum the room now?

我可以吸塵嗎?

2) May I tidy up your desk?

我?guī)湍硪幌聲篮脝?

3) May I move the things on your desk so that I can dust it?

為了清潔書桌，我可以移動(dòng)桌子上的物品嗎?

4) Sure, go ahead.

好的，請(qǐng)吧。

5) Just leave the things as they are, please.

就讓他們放在那兒吧。

6) I’d prefer you don’t move them.

我寧愿你別動(dòng)這些東西。