商務(wù)管理之 鼓勵員工　Motivating Employees

商務(wù)管理之 鼓勵員工　Motivating Employees

好的領(lǐng)導(dǎo)懂得通過激發(fā)員工的積極性和潛力來創(chuàng)造更多業(yè)績，積極全面的鼓勵能夠制造團(tuán)結(jié)輕松的氣氛。員工在被肯定的同時，會將主觀能動性更加充分地發(fā)揮出來。

表達(dá)感謝和欣賞

真誠（genuinely）感謝員工的辛勤勞動。一句簡單的“謝謝”影響深遠(yuǎn)。對于員工的成就，無論大小都應(yīng)該公開贊揚(yáng)。一旦員工認(rèn)識到他們的工作有價值（value），就會更加努力地工作。

⊙You're doing a great job！Keep up the good work！

你的工作很出色，繼續(xù)好好干！

⊙Friday is doughnut day！

周五供應(yīng)甜甜圈！

⊙Thanks for your contributions to the company.

感謝你為公司做出的貢獻(xiàn)。

⊙I'd like to express my appreciation for everyone's hard work this week.

Today I'm letting you off half an hour earlier！

我對大家在這個星期里的辛勤工作表示感激。今天我想讓各位提前半小時下班。

⊙If we keep going at the rate we're going now, we'll double our profits.

如果我們保持現(xiàn)在的進(jìn)度，我們就能實現(xiàn)盈利翻番。

⊙I think you all deserve a break.

我覺得大家都該好好休息一下了。

⊙Thanks for everyone's hard work on this one！

感謝各位對此付出的辛勤工作。

⊙We couldn't have done it without you.

沒有你，我們就做不到。

⊙I'd like to personally thank Allen and Darcia for coming up with such a great idea.

我要親自感謝Allen和Darcia想出這么棒的主意。

⊙Great job on the Kline account.You're really to be congratulated！

Kline的賬目工作干得非常漂亮。值得慶賀！

良好的溝通

老板要經(jīng)常把想法和策略（vision and strategy）與員工探討分享。事實證明，充分掌握情況的（well informed）員工總是比對情況一無所知的（left in the dark）員工表現(xiàn)出色。來自員工的建議和意見，領(lǐng)導(dǎo)應(yīng)當(dāng)傾聽。不是每個問題都可以找到答案，員工在意的是老板對他們的意見關(guān)注與否。

⊙I want to let you in on a little company secret……

我想讓你們了解一些企業(yè)內(nèi)幕……

⊙My vision for your department is……

我對你們部門的認(rèn)識是……

⊙Do you have any suggestions on how to make this better?

對于如何改善，你有什么想法嗎？

⊙Please let me know if you have any concerns to share.

如果有什么擔(dān)憂的地方，請盡管告訴我。

⊙Please feel free to talk anytime.My door is always open.

有需要請隨時告知。我的門永遠(yuǎn)為你敞開。

同舟共濟(jì)

讓員工感覺到他們是公司整個組織的一部分（a part of），聽取他們的意見（take their input）并讓他們參與制定決策，這樣他們會更有歸屬感（A sense of belonging）。

⊙I really appreciate all your suggestions on how to improve our project.

You'll see we've been able to implement many of your ideas and make a great improvement on the original plans. I want you to know that this is your project, and the success that we have belongs to all of us.

真的非常感謝各位對于改善項目所提的建議。正如大家所看到的，我們已經(jīng)實施了你們的想法并取得很大進(jìn)步。我想告訴大家，這是大家的項目，成績屬于我們每一個人。

⊙I've got to be honest with you.We haven't had as much success this quarter as we were hoping for. The situation is pretty bleak.But I know I can count on everyone to pull together on this.Together we can overcome whatever it is we face.

我得對大家說實話，本季度沒有取得我們期望的那么好的成績。情況不容樂觀。我知道我能仰仗各位共同努力。無論面臨什么樣的困難，我們齊心協(xié)力就一定能克服。

給改過的機(jī)會

錯誤總是難免的（mistakes do happen）。除非是一些無法彌補(bǔ)的過失或者有意而為的錯誤，一般情況下都應(yīng)當(dāng)給員工一個改過的機(jī)會（a chance to fix the problem）。寬容能讓員工把感激轉(zhuǎn)化為工作熱情。

⊙Well, make sure it doesn't happen again.Try to be more prepared next time.Take a back-up of the presentation.Everyone can have a bad day, but you've got to try to mitigate the damage.

下不為例。下回準(zhǔn)備更充分些。做好講解的備份。每個人都有運(yùn)氣不好的時候，但你要盡力減輕損失。

總結(jié)

試想如果是你，你愿意終日在老板的聲色俱厲下戰(zhàn)戰(zhàn)兢兢地工作嗎？恐怕人人都愿意在領(lǐng)導(dǎo)的鼓勵和贊揚(yáng)中，在上下級的坦誠交流中，將個人的主觀能動性發(fā)揮到極致吧。

Words　單詞表

announcement布告，宣告

appreciate感激，賞識

bleak無望的，令人沮喪的

consecutive連續(xù)不斷的

contribution貢獻(xiàn)

deserve值得，應(yīng)得

implement執(zhí)行，貫徹，實施

improve提高，改善

incentives激勵，刺激，鼓勵

preliminary初步的，開始的

projection推測，設(shè)想

quarter四分之一，季度，一刻鐘

quota定額，配額

simple簡單的，基本的

suggestion建議

traffic交通，運(yùn)輸

Phrases　短語表

Are you serious?你當(dāng)真嗎？

be dead serious絕對當(dāng)真

the rate we're going我們進(jìn)展的速度

beat rush hour避開交通高峰期

count on sb依賴，指望某人

don't get too anxious不要過于憂慮，過于擔(dān)憂

double our profits利潤翻番

fall short不符合標(biāo)準(zhǔn)（或要求）

express appreciation表達(dá)贊賞

gather round聚集，將……集合起來

kudos榮譽(yù)

let（sb）off放過/讓（某人）走

make improvements on sth改善提高某事

no wonder難怪，不足為奇

pull together齊心協(xié)力，通力合作

take a break休息一下

work together共同工作

實景對話1

A：Gather round everybody. I have an announcement to make.You're doing a great job！I want to thank you for your contribution to the company. And, because I'd like to express my appreciation for everyone's hard work this week, I'm letting you off half an hour early！

B：Wow, are you serious?That's great. I'll beat rush hour traffic！

C：He's got to be joking. We've never gone home early before……

A：Nope, I'm dead serious, guys. I think you all deserve a break.Oh, and one more thing……I really appreciate all your suggestions on how to improve our project. You'll see we've been able to implement many of your ideas and make a great improvement on the original plans.I want you to know that this is your project, and the success that we have belongs to all of us.

B：Thanks, boss！

A：If we keep going at the rate we're going now, we'll double our profits on that project. I have some news to share.Preliminary reports have already put us at an increased profit of 40%！

C：No wonder the boss is so happy……

A：Well, I just want to say, thanks for everyone's hard work on this one！

We couldn't have done it without you. I'd like to personally thank Allen and Darcia for coming up with such a great idea.

B：Don't forget the rest of the team. We all worked together on this one.

A：Yes, of course.Kudos to Mark, Patsy, and Wayne！

A：大家過來一下，我有些事要宣布。大家干得非常好！我要感謝你們的付出，為表示我對各位本周的辛苦工作的感激之情，我讓大家提前半個小時下班。

B：哇！當(dāng)真嗎？太好了，我們可以避開交通高峰期了。

C：開玩笑，我們從來就沒早回家過。

A：不，我絕對是當(dāng)真的。我覺得各位應(yīng)當(dāng)好好休息一下了。哦，還有一件事……我真的非常感謝你們對于改善項目所提的建議。正如你們所看到的，我們已經(jīng)實施了大家的想法并在原有計劃的基礎(chǔ)上取得非常大的進(jìn)步。我要你們知道這是大家的項目，成績屬于我們所有人。

B：謝謝老板！

A：如果我們繼續(xù)保持現(xiàn)在的進(jìn)度，我們在這個項目上盈利將翻番。透漏一下，初步的報告表明我們的利潤增長了40%！

C：難怪老板那么高興……

A：感謝每個人的辛苦工作。沒有你們，我們做不到。我要感謝Allen和Darcia出了這么好的主意。

B：別忘了其他團(tuán)隊成員，這是大家共同努力的結(jié)果。

A：當(dāng)然。功勞也屬于Mark、Pasty和Wayne。

實景對話2

A：Thank you everyone for making time to come to the meeting thisafternoon. I have some news to share.

B：Good news, I hope……

A：I've got to be honest with you. We haven't had as much success this quarter as we were hoping for. The situation is pretty bleak.The numbers have come back with negative profit for the last three consecutive periods, and the projections don't look so good either.

C：Oh, that's terrible.

A：Now, I don't want everyone to get too anxious about this. I know I can count on everyone to pull together on this. Together we can overcome whatever it is we face.I have called this meeting today to ask for your input.Do you have any suggestions on how to make this better?

B：I think we're all pretty familiar with the problem. I suggest we look at a fresh new marketing approach. Our sales are down, so we need to get some strong advertising.

A：Great idea, Jim. Thanks for sharing.

C：We could offer company incentives, like something as simple as buying donuts and coffee for everyone if we all meet our sale's quota for the week.

A：That's a great idea！

B：I think that a lot of the employees might have suggestions about how to improve sales……

A：Please feel free to talk anytime. My door is always open.

A：感謝各位今天下午抽出時間來參加會議。我有些消息要宣布。

B：我希望是好消息……

A：我得對大家說實話，本季度我們沒有取得我們期望的那么好的成績。情況不容樂觀。根據(jù)數(shù)據(jù)顯示，我們連續(xù)三個階段的盈利都是負(fù)增長，未來情況也不理想。

C：哦，那太糟糕了。

A：現(xiàn)在，我不想要每個人為此過于擔(dān)憂。我知道我能仰仗各位一起努力。無論面臨什么樣的困難，我們齊心協(xié)力就能克服。我今天召開這個會議是想聽取各位的意見。你們有什么建議嗎？

B：我想我們都非常了解這個問題。我建議我們該考慮一些全新的營銷方式。

銷售這么低迷，我們得加大廣告方面的力度。

A：好主意，Jim。感謝你的分享。

C：我們也可以提供一些獎勵，比如如果我們達(dá)到本周的銷售指標(biāo)，就給每個人買甜甜圈和咖啡。

A：真是個好主意。

B：我想許多員工對于如何提高銷售業(yè)績都會有建議。

A：請隨時告知，我的門永遠(yuǎn)敞開。