商務(wù)口語天天說 第82期 怎樣面對(duì)失望的客戶

第一句：I am very sorry you feel that way.
非常遺憾您這么想。
A: I'm really disappointed in the quality of your work.
我對(duì)你們的工作質(zhì)量十分失望。
B: I am very sorry you feel taht way.
非常遺憾您這么想。
A: I expected a better standard.
我原以為水平會(huì)比這高。
第二句：I realize taht we've started off badly, but I think you'll be pleased with the refinished work.
我知道我們開頭開得不好。但我想我們的返工結(jié)果會(huì)使您滿意的。
A: I realize taht we've started off badly, but I think you'll be pleased with the refinished work.
我知道我們開頭開得不好。但我想我們的返工結(jié)果會(huì)使您滿意的。
B: Well, it certainly couldn't be worse than what you've been showing me!
嗯，當(dāng)然不會(huì)比你們已經(jīng)讓我看到的更糟了!
A: I think you'll be satisfied with the quality of these designs. Would you like to go over to my office and take a look?
我想您一定會(huì)對(duì)這些設(shè)計(jì)的質(zhì)量感到滿意，您要不要到我的辦公室看一看?
作為大客戶，對(duì)公司服務(wù)的期望必然也大于普通小客戶，除了基本服務(wù)的滿足外，大客戶對(duì)服務(wù)還有更高的期望，只有滿足了大客戶的期望，才能夠提高大客戶的滿意度，獲得大客戶的忠誠(chéng)度，贏得大客戶。
其他表達(dá)法：
Well, I hope that answers your questions.
好了，我希望這能回答您的問題。
Thanks a lot! I really appreciate your assistance to our work.
謝謝。非常感謝您對(duì)我們工作的幫助。