酒店英語口語完整版

電話英語的應(yīng)對

1. 接電話時(shí)不可以簡單地回答“Hello”,而應(yīng)報(bào)上自己的公司或所屬單位的名稱。例如：

“Hello, this is Information Desk.”您好，這里是問詢處。

“Information Desk speaking. May I help you?”問詢處，請問您要服務(wù)嗎?

2.打錯(cuò)電話時(shí)

如果是外線打錯(cuò)時(shí)，可以回答：

I am afraid you have the wrong number. 不好意思，您打錯(cuò)電話了。

This is the LI JIA Hotel, 2234-1156. 這里是麗嘉酒店，電話是2234-1156。

如果是總線轉(zhuǎn)錯(cuò)內(nèi)線時(shí)，可以回答：

This is Room Reservations. I’ll transfer your call to Restaurant Reservations.

這里是客房預(yù)約處，我?guī)湍D(zhuǎn)接到餐廳預(yù)約柜臺。

I am afraid this is a direct line. We can not transfer your call to the Chinese Restaurant Could you dial 2234-1156, please.

不好意思，這是直接電話。我們無法為您轉(zhuǎn)接中式餐廳。請您改撥2234-1156好嗎?

3.當(dāng)負(fù)責(zé)的工作人員不在時(shí)I am afraid Mr.Lin is out at the moment. He should be back around 5 p.m.

不好意思，林先生現(xiàn)在外出。他應(yīng)該會(huì)在下午5點(diǎn)左右回來。

I am afraid Mr.Hao is on another line. Could you hold the line, please?

不好意思，郝先生正在講電話。請您在線上稍侯好嗎

I’ll tell him to call you back when he returns.他回來時(shí)，我會(huì)請他回電。

May I have your name and phone number, please? 請告訴我您的大名和電話好嗎?

4.當(dāng)會(huì)話結(jié)束時(shí)

結(jié)束電話中的對話時(shí)，不可以簡單說“bye-bye”,最好說：

Thank you for calling. 感謝您的來電。

You are welcome, sir 先生，不客氣。

We look forward to hearing from you. 我們靜候您的佳音。

Please contact me if you have any further questions.如果您有任何其他問題，請和我聯(lián)絡(luò)。

三.柜臺服務(wù)

B=行李服務(wù)員(Bellman) C=服務(wù)員 (Clerk) H=客房服務(wù)員(Housekeeping)

BC=領(lǐng)班(Bell Captain) G=客人(Guest)

To the Front Desk.帶客人到柜臺

B: Good evening, Ms. Welcome to China-trust Hotel.小姐，晚安。歡迎光臨中信酒店。

G: Thank you.謝謝你。

B: How many pieces of luggage do you have?請問您有多少件行李?

G: Just this three.只有這3件。

B: Two suitcases and one bag. Is that right?2個(gè)旅行箱和1個(gè)手提皮包，這樣對嗎?

G: Yes. That’s all.對，就這些了。

B: I’ll show you to the Front Desk. This way, please. I’ll put your bags by the post over there.

我來帶您到柜臺，這邊請。我先將您的行李放在柱子旁邊。

G: I see, thanks.我知道了，謝謝。

B: A bellman will show you to your room when you have finished checking-in.

當(dāng)您辦好住宿登記時(shí)，行李服務(wù)員會(huì)帶您到房間。

G: OK. Fine. 好極了。

B: Please enjoy your stay.祝您住宿愉快。Taking a guest to the room帶領(lǐng)客人至客房