世界500強(qiáng)員工必用英文e-mail大全第二章 Unit 3-1 航班延誤投訴

Unit 3 投訴篇

1. 航班延誤投訴

航班延誤投訴英文郵件范文1

Dear sir or madam,

I am writing in regards to the sudden and unannounced cancellation of my reserved flight for July 24 from Denver to Detroit (Confirmation Number: 772WB7; Airline Ticket Number: 0122150942247). Nobody called or emailed me to tell us that this flight was cancelled. I missed an important business meeting with my client as a result. Yes, I was put on a later flight, but imagine my outrage and fury when I walked into the empty conference room three hours behind the scheduled meeting!

I want an explanation and compensation for the inconvenience. And calling it “inconvenience” is putting it mildly.

John

親愛(ài)的先生或女士：

我寫(xiě)這封信是為突然而未經(jīng)通知地取消了7月24日從丹佛到底特律的航班。這次航班的確認(rèn)號(hào)是772WB7，票號(hào)是0122150942247。沒(méi)有人打電話或者發(fā)郵件告訴我航班已經(jīng)取消了。我因此錯(cuò)過(guò)了和我客戶的一個(gè)重要的會(huì)議。雖然我乘坐下一班飛機(jī)去了，但當(dāng)我走進(jìn)會(huì)議室時(shí)，會(huì)議已經(jīng)結(jié)束三個(gè)小時(shí)了。

我需要你們對(duì)為我造成的不便給一個(gè)解釋。用“不便”一詞已經(jīng)是很客氣了。

約翰

航班延誤投訴英文郵件范文2

Dear John,

Thank you for your e-mail regarding the cancellation of flight 1226 which caused you to miss a meeting on July 24. On behalf of our airline, we sincerely apologize that you were not given proper notice of the cancelled flight.

I understand the frustration you experienced when your plans were disrupted due to the cancellation of our flight for crew reasons. I am very sorry your travel was adversely affected.

Although I am not able to issue a refund on flown travel, I have added 7,500 World Perks bonus miles to your account. You may visit our website to verify these miles have been posted. Please allow three business days for miles to appear.

Mr. John, please know that we work very hard to operate every flight as scheduled. Given the opportunity of serving you in the future, I am confident we will meet your expectations.

Sincerely,

Mr. White

親愛(ài)的約翰：

很高興您寫(xiě)信來(lái)反映因?yàn)槿∠?226航班使您錯(cuò)過(guò)了在7月24日的會(huì)議的事。我代表公司就因未及時(shí)通知您航班取消道歉。

我能夠理解您因航班取消而帶來(lái)的困境。您的計(jì)劃被打亂了。很抱歉你的旅行計(jì)劃被我們耽擱了。

我不能給您履行退款，我在您的帳戶加入了7500里程獎(jiǎng)勵(lì)。希望您在我們的網(wǎng)站上確認(rèn)。里程獎(jiǎng)勵(lì)在三個(gè)工作日里出現(xiàn)。

我們已經(jīng)很努力地安排每個(gè)航班。希望以后仍能夠?yàn)槟?wù)。我相信到時(shí)候一定滿足你的要求。

懷特先生

航班延誤投訴英文郵件范文3

Dear John,

I am sorry that our fault causes you a lot of troubles. We will compensate for you according to some clauses. We will not make this thing happen again. Thank you very much for your letter. You can contact with related staff in our company about the compensation. I am sorry for that again. Thank you for your supports. I hope you can take our company's plane in the future.

Wish you all the best!

Yours sincerely

Mr. White

親愛(ài)的約翰：

很抱歉因?yàn)槲覀児ぷ鞯氖д`給您造成了很多麻煩。我們會(huì)根據(jù)相應(yīng)條款來(lái)賠償您的損失。在今后的工作中一定不會(huì)出現(xiàn)這樣的問(wèn)題。謝謝您給我們來(lái)信反映問(wèn)題。關(guān)于賠償?shù)膯?wèn)題，您可以和我們公司的相關(guān)人員聯(lián)系。再次向您表示抱歉。謝謝您支持我們的工作。希望您以后還能乘坐我們公司的航班。

祝好!

懷特