Have you ever gone to the store just for milk, but walked out with eight sale-priced cans of something you’d never tasted and eight candy bars? How does that happen?
Brian Wansink and colleagues have studied how people make decisions in stores. The results are interesting not only for merchandisers hoping to increase sales, but customers trying to resist the temptation.
One way stores increase sales is that standby of merchandising, the multiple unit price. That’s when a sign lists the price for several items, instead of one, say, 4 cans for $4. Of course, you could buy one, but it’s hard to resist the suggestion to buy more. Wansink found that multiple unit pricing increased sales by almost a third.
Here’s an even more astounding technique. When Wansink put up a sign that said, “Buy Snickers Bars for your Freezer,” people tended to buy one. Next though, he changed the sign to read, “Buy 18 Snickers Bars for Your Freezer.” It probably sounded ridiculous to customers too, but they tripled their purchases to three candy bars, on average.
The limit sign is another trick of the numbers that increases sales, even though stores usually intend it to do just the opposite. Let’s say soup is marked way down, to bring in customers. The addition of a sign limiting purchase to 12 cans had a dramatic effect in Wansink’s study, increasing sales by 112%!
To resist the power of supermarket suggestion, write a grocery list at home, including how much you need. At the store, remember how the numbers games work!
超市的數(shù)字把戲
你遇到過這種情況嗎:當你走進商場時,你只是想買一瓶牛奶,但當你走出超市時,你手上拿著八罐你從未嘗過的打折商品,以及八條糖果。怎么會這樣呢?
伊利諾斯大學食品與商標研究所的Brian Wansink博士研究了人們在商場里是如何作出購買決定的。研究結果無論是對想提高營業(yè)額的商家,還是對想要抵抗誘惑的消費者來說都十分有趣。
商場提升營業(yè)額的一種方法就是“備用促銷”,即多件商品組合標價。該銷售模式下,一個標簽上會有多件商品的總價,比如說“4美元4罐”。你當然可以只買一罐,但你很難抵抗“再多買一點”的心理暗示。Wansink博士發(fā)現(xiàn)該銷售策略能使營業(yè)額提高近三分之一。
還有一種更令人張口結舌的方法。Wansink博士首先打出一條標語:“為您的冰箱添置一些士力架吧!”這時人們往往會買一條。然而接下來,他將標語換成“為您的冰箱添置18條士力架吧!”這也許對顧客而言,也荒謬不已 ,但顧客們的平均購買量卻增加到三根。
而限制購買的標語則是商場增加營業(yè)額的另一個常用伎倆,盡管商家的本意是完全與之相反的 。比如,商場正通過大幅調低湯罐頭價格以招徠顧客。而Wansink的研究發(fā)現(xiàn),一條”限購12罐”的標語能起到驚人的作用:使營業(yè)額激增112%!
如果你想抵抗超市的心理暗示的話,最好在家中就列好購物單,包括你所需要的量。當你在超市里時,千萬記住商家們是如何玩弄數(shù)字游戲的。