Unit 22 In the Hotel 在旅館
Fill out the form,please 請(qǐng)?zhí)畋砀?/span>
Would you please complete the registration form? 請(qǐng)?zhí)钜幌逻@張登記表,好嗎?
Sir,Would you please fill in this form? 先生,您能填一下這張表嗎?
Could you please sign here? 您在這兒簽名好嗎?
Checking out materials 查看資料
Do you have confirmation note,sir? 先生,您有定房的確認(rèn)票嗎?
Can I have your note,sir? 先生,我可以看一下您的便條嗎?
Can I have your hotel voucher,please? 請(qǐng)讓我看一下您的住房憑證,好嗎?
Carrying baggage for travelers 替客人提行李
May I help you with your luggsge,sir? 先生,我?guī)湍嵝欣?,好嗎?/span>
Just a moment,please.I'll get the trolley/cart. 請(qǐng)等一下,我去拿手推車。
Please leave it to me.I'll take it for you. 請(qǐng)把它交給我,我來幫您拿。
paying 付款
How would you like to make payment? 您打算怎樣付款?
How would you like to settle your bill/account? 您打算如何支付您的賬單/結(jié)賬?
Giving keys to guests 交鑰匙給客人
Here is your room key,sir. 先生,這是您的房間鑰匙。
Please keep the identification card,sir. 先生,請(qǐng)保管好這個(gè)身份證明。
You need to show it when you collect your key from the reception desk. 您從前臺(tái)取前歸還您的鑰匙。
Please return your key before you leave. 請(qǐng)?jiān)陔x開前歸還您的鑰匙。
Telling advantages of the hotel to guests 告訴客人酒店的優(yōu)點(diǎn)
I'm sure you'll like your room.It's spacious and airy. 我相信您會(huì)喜歡您的房間,它很寬敞,而且空氣很好。
I can assure you that the room is very quiet. 我能保證這個(gè)房間很安靜。
We have the best chef in Beijing. 我們有北京最好的廚師。
Wishes 祝愿
I hope you enjoy your stay at the hotel. 希望您在酒店過得愉快。
I hope you have an enjoyable stay. 希望您過得愉快。
Have a nice evening,sir.And enjoy your stay. 先生,晚上過得開心,并祝您在住店期間過得愉快。
Leaving a message 留言
Would you like to leave him a message? 您愿意給他留言嗎?
Can I take a message for him? 我能為您給他捎個(gè)口信嗎?
I'll make sure that Mr.Cheng gets the message. 我一定會(huì)讓程先生知道這個(gè)消息。
Refusing requests 拒絕請(qǐng)求
I'm afraid not,madam. 夫人,恐怕不行。
Regrefully,no,madam.It's our poliy. 很遺憾,不行,夫人。這是我們的紀(jì)律。
Unfortunately,no,sir.We can't accept invitations from our guests. 很可惜,不可以,先生。我們不能接受客人的邀請(qǐng)。
Conversations 會(huì)話
Dialogue 1
Good morning,sir.Sorry to disturb you.May I make up the room now? 早上好,先生。對(duì)不起打攪您了,我可以收拾房間了嗎?
Yes,please.We're on our way out,so we put the"make up"sign on. 可以。我們快要外出了,所以才掛上“打掃房間”的牌子。
Could you bring us some towels and hangers? 你能拿些毛巾和衣架來給我們嗎?
No problem,sir.Everything will be ready when you come back. 沒問題,先生。您回來的時(shí)候,一切會(huì)準(zhǔn)備好的。
Dialogue 2
Good morning.I want a room tonight. 早上好。今晚我想要一個(gè)房間。
Single or double? 單人房間還是雙人的?
Single,please. 請(qǐng)給我單人的。
Do you have a reservation? 您預(yù)定了嗎?
Yes,I made a reservation in Shanghai. 是的,我在上海訂的。
Then,I believe you have a conformation slip. 那么,您有預(yù)約確認(rèn)券吧。
Yeah,let me see.Is this the one you want? 哦,我看看。這個(gè)就是吧?
Yes,that's it.What's your name,please? 是的,就是這個(gè)。請(qǐng)問您的姓名是?
Wumei is my name. 吳美。
Just a moment,please.Yes,we have a room reservation for you. 請(qǐng)稍等。是的,我們?yōu)槟袅艘粋€(gè)房間。
Is it a room with a bathroom? 是附有浴室的房間嗎?
Yes,it is. 是的。
Can you give me a quiet room? 能給我一個(gè)安靜的房間嗎?
Yes,it is an inside room on the eight floor. 好的,這是一個(gè)8樓內(nèi)側(cè)的房間。
What's the room rate? 房間的費(fèi)用是多少?
Eighty dollars a day.How long do you plan to stay,Ms.Wu? 一天80美元。您打算住多久呢,吳小姐?
Three nights as scheduled. 計(jì)劃是三個(gè)晚上。
Will you sign the register,please? 請(qǐng)?jiān)诘怯洷砩虾灻脝幔?/span>
Is that right? 這樣可以了嗎?
Thank you,Ms.Wu.Your room number is 827. 謝謝您,吳小姐。您的房間號(hào)是827。
The bellboy will take you bags and show you to your room. 服務(wù)員會(huì)幫您提行李,并帶到您的房間去。
Thanks. 謝謝。
Dialogue 3
Hi,I'm Josephine Chen,the tour guide for the Jade Agency. 嗨!我叫陳佐芬,是翡翠旅游公司的領(lǐng)隊(duì),
We have a reservation of twenty rooms for tonight. 我們今晚訂了20個(gè)房間。
please to meet you,Miss Chen.My name is Joey.Welcome to the hotel. 幸會(huì),陳小姐,我叫祖兒,歡迎光臨敝酒店。
Here are the keys,registration slips and breakfast vouchers. 這是你們的房間鑰匙、登記表及早餐券。
Break-fast will be served from seven tomorrow morning. 早餐明早7點(diǎn)起供應(yīng)。
Is there any change in your schedule? 你們的行程有沒有改變呢?
No,our check-out time will still be 8:30 tomorrow. 沒有,我們依然會(huì)在明早8點(diǎn)半退房。
Then we will arrange a morning call at 7:30.Will that be fine? 那么我把早晨喚醒服務(wù)安排在7點(diǎn)半好嗎?
That's alright. 好的。
Please put your luggage outside your room by eight. 請(qǐng)你們?cè)?/span>8點(diǎn)前把行李放在房間外,
The bellboy will pick them up. 我們的服務(wù)員會(huì)幫你們拿下去。
Thank you. 謝謝。
Thank you very much.Hope you enjoy your stay. 謝謝,希望你們住得愉快。
Dialogue 4
Front desk.May I help you? 服務(wù)臺(tái),能為您效勞嗎?
I'm going to check out tomorrow but will be back in a week's time. 我會(huì)在明天退房,但一星期后會(huì)回來,
Can I leave my luggage here? 請(qǐng)部我可以把行李寄存在酒店里嗎?
Yes,sure.We do have a storage service. 當(dāng)然可以。我們有寄存服務(wù)。
When will you be checking out tomorrow? 請(qǐng)問您明天什么時(shí)候退房?
About nine-thirty in the morning. 大約早上9點(diǎn)半吧。
Then shall we arrange the bellboy to pick up your luggage at 9:00? 那么我們安排服務(wù)生9點(diǎn)來取行李可以嗎?
Sure. 可以。
May I have your room number,please? 請(qǐng)告訴我您的房間號(hào)碼,好嗎?
1218.
1218.
1218.We'll collect you luggage at 9:00 tomorrow.
1218。我們明早9點(diǎn)來取行李,
Would you then come to the Front Desk to get your storage receipt,please? 然后麻煩您到服務(wù)臺(tái)來取收據(jù),好嗎?
Thank you very much,bye! 謝謝,再見。
You're welcome.Goodbye. 不用客氣,再見。
Dialogue 5
Good afternoon,ladies.May I help you? 下午好,女士們。我能效勞嗎?
Can we have two adjoining double rooms,sir? 先生,我們想要兩間相鄰的雙人房,可以嗎?
Have you made a reservation,ladies? 請(qǐng)問您預(yù)定房間了嗎?
I'm afraid not. 沒有。
One moment,please.I have to check if there are rooms available. 請(qǐng)等一下,讓我查查還有沒有空房。
I'm sorry,ladies. 對(duì)不起,女士們,
We have only two double rooms available but they are on different floors. 我們只剩下兩間雙人房,但在不同的樓層,
Would you mind that? 這可以嗎?
We prefer on the same floor because we will probably chat late at night. 我們大概會(huì)聊天至深夜,所以希望房間在同一層。
Then may I suggest a family suite? 那我提議你們?nèi)胱〖彝ヌ追浚?/span>
We have just had a cancellation. 剛有一位客人取消預(yù)定。
What is it like? 那是怎樣的房間?
It's a big room with a king-size double bed and two single beds. 那是一個(gè)大房間,有一張?zhí)卮蟮碾p人床和兩張單人床,
We could also add rollaways. 我們還可以加活動(dòng)床鋪。
That's great!How much is it? 太好!價(jià)錢如何?
Two thousand HongKong dollars per night plus ten percent service charge
and five percent government government tax.
2000元港幣一晚,另加10%的服務(wù)費(fèi)和5%的政府稅。
That's fine. 那不錯(cuò)。
But ladies,the room is not yet ready. 但女士們,房間還沒準(zhǔn)備好,
There will be a delay of about half an hour. 大概要等半個(gè)小時(shí),或許你們可以先填寫登記表,
Perhaps you could fill in the registration form first, 然后在大堂休息一會(huì)兒,
and then rest in our lobby for a while. 當(dāng)房間準(zhǔn)備好時(shí),
We will let you know when the room is ready. 我們就通知你們,好嗎?
Alright,thanks. 那也可以,謝謝。
Ladies,hotel policy requires one night's room charge as deposit. 女士們,根據(jù)酒店規(guī)定,我們需收取一天的房金作定金。
Do you take traveler's checks? 你們接受旅行支票嗎?
Yes,we do,madam. 我們接受,夫人。
Thank you,madam. 謝謝,女士們,
Here's our welcome brochure with all the informa-tion of our facilities. 這是我們的迎賓手冊(cè),里面介紹了酒店的各項(xiàng)設(shè)施。
My name is Johnny.If you need any help at all,do let me know. 我叫莊尼,假若你們有任何需要,請(qǐng)告訴我。
I'm at your service. 我隨時(shí)準(zhǔn)備為你們服務(wù)。