酒店每天都會(huì)遇到形形色色的客人,但是作為酒店的工作人員,口語(yǔ)交流質(zhì)量是獲得客人認(rèn)可的標(biāo)準(zhǔn)。那么下面就讓我們跟聽力課堂來了解一下關(guān)于酒店英語(yǔ)口語(yǔ)情景對(duì)話有哪些,口語(yǔ)交流需得到人們的認(rèn)可!
【酒店英語(yǔ)口語(yǔ)情景對(duì)話】
R:Good afternoon,Sir and Madam.May I help you?
下午好,先生夫人,需要我?guī)兔?
G:Good afternoon,I'm Jack Wilson.My wife and I have just arrived.We'd like to have a room at your hotel for tonight.
下午好,我是杰克威爾遜.我和我的妻子剛剛抵達(dá)我們需要今晚在旅店住一晚
R:Welcome to our hotel.Have you made any reservations?
歡迎來到我們旅館,你有預(yù)約嗎?
G:I'm afraid not.Could you arrange a twin-bed room with a bath for us?
恐怕沒有.你能安排一個(gè)可以洗澡的雙人床房間嗎?
R:Wait a moment,please...Oh,Room 1111 is available,which commands a good view of Huangpu River.
請(qǐng)等一下.哦,可以用1111室,它臨黃浦江的景色 .
G:Great,l'll take it.How much do you charge?
太好了,我定了,多少錢?
R:RMB 720 Yuan
720元
G:OK
好的
R:Please show me your passports and fill in this registration form.
請(qǐng)讓我看看你的護(hù)照,并填寫登記表.
G:I'll take care of it.
我會(huì)搞定的.
R:Thank you.Would you please pay RMB 1500 Yuan as deposit?
需要付1500元.
G:Here you are
給你
R:Thanks.This is the receipt,key and the room card to Room 1111.The bellman will show you up with your baggage.I hope you'll enjoy your stay with us.
這是收據(jù),這是1111房間的鑰匙和房卡.侍者將帶您和您的行李去你的房間.我希望您能在這里過得愉快.
G:That's very kind of you.
【酒店退房英語(yǔ)對(duì)話】
A:What's the matter?
A:有什么事情?
B:Checking out, please.
B:我要退房。
A:Can I have your keys,please? Thank you. Here's your statement.
A:能把鑰匙給我嗎?謝謝。這是您的賬單。
B:Excuse me. What are these charges?
B:對(duì)不起。這幾筆錢是怎么回事?
A:Oh,these are the phone charges and these are for something from the bar.
A;哦,這些是電話費(fèi),這些是酒吧里的開銷。
B:Wait a minute. I made a phone call , but I never made a connection.
B:等等。我是打過一個(gè)電話,可我沒有打過外線啊。
A:I know, sir. Those aren't telephone company charges. Those are hotel charges.
A:我知道。先生。這些不是電話公司的收費(fèi),這些是旅館收的。
B:Isn't that a bit excessive?
B:這是不是有點(diǎn)過分?
A:I'm sorry,sir. It's our policy.
A;對(duì)不起,先生。這是我們的規(guī)矩。
B:OK. Here is the money.
B:好了。給你錢。
A:Thank you. Welcome to our hotel again.
A:謝謝。歡迎再來。
酒店英語(yǔ)口語(yǔ)
【酒店預(yù)訂客房英語(yǔ)對(duì)話】
Reservationist(R): Good afternoon. What can I do for you?
下午好,我能幫您什么嗎?
Client (C) : Good afternoon. I’m calling from Beijing Foreign Trade Company. Is it possible for me to have a suite?
下午好,這里是北京外貿(mào)公司,我想訂一間套房,有嗎?
R: Certainly, can you give me your name please, sir?
有的,先生,可以告訴我您的名字嗎?
C: West, W-E-S-T.
R: Thank you, Mr. West. But by the way, how long will you stay here?
謝謝,WEST先生。請(qǐng)問你要住多久呢?
C: I’ll stay here for quite a long time.
我將會(huì)住很長(zhǎng)一段時(shí)間的。
R: I’m glad you will be staying at our hotel for a long time.
很高興你將會(huì)在我們酒店長(zhǎng)住。
C: How much is the suite, please?
請(qǐng)問套房多少錢呢?
R: Your suite is 320 yuan (RMB) per day.
您訂的套房一天是320元。
C: Does that include attendance?
有包括服務(wù)費(fèi)嗎?
R:Three hundred and twenty yuan a day, service included.
320元一天,包含服務(wù)費(fèi)。
C: Meals included?
餐費(fèi)有包含在內(nèi)嗎?
R: Meals are extra, not included.
餐費(fèi)是另外算的,不包含在內(nèi)。
C: What services come with that?
都還有些其他的什么服務(wù)嗎?
R: For three hundred and twenty yuan a day, you will have one bedroom with air-conditioning, a sitting room, a bathroom, a colour TV set, a telephone and a major international newspaper delivered to your room every day.
您的房間有一間帶空調(diào)的臥室,一間客廳,一間浴室,一臺(tái)彩電,一部電話并且每天都有主要的國(guó)際新聞報(bào)送到您的房間。
C: Do I have to pay in advance?
我需要提前預(yù)付嗎?
R: Yes, you may pay half of it. The account will be settled later.
要的,您需要先預(yù)付一半,稍后會(huì)設(shè)定一個(gè)帳戶。
C: On which floor is the suite?
套房在幾樓呢?
R: We have reserved two suites for you to choose. One is on the first floor, the other on the thirteenth floor. Both of them have a bathroom and face to the south.
我們提供兩個(gè)套房供您選擇。一個(gè)是在一樓,另一個(gè)是在十三樓。兩個(gè)套房都帶浴室并且都是朝南的。
C: What’s the difference between them?
它們之間有什么不同呢?
R: The conditions and the prices are the same. No difference.。
條件和價(jià)格都是一樣的,沒什么不同。
C: Which is quiet? I want a quiet one. I hate noise at night.
哪一間更安靜?
R: The one on the thirteenth floor is very quiet. The room number is 1316.
三樓的那一間是非常安靜的。房間號(hào)是1316。
C: I think I’ll take the one on the thirteenth floor.。
我想我還是訂三樓的那一間吧。
R: OK. And your arrival and departure dates?
好的,那您抵店和離店的日期是?
C: I don’t know, but it could be seventeen to twenty days.
不知道,但是大概會(huì)住17至20天吧。
R: Then we can only confirm a room from the 10th to the 27th. I’m afraid we won’t be able to guarantee you the room after the 27th.
那我們只能確認(rèn)一個(gè)房間給您,從10號(hào)至27號(hào),恐怕我們不能保證27號(hào)之后有房間給您了。
C: What if there isn’t any room then?
是不是那之后都沒有房間了?
R: Don’t worry, sir, We can either put you on a waiting list or find you a room in a nearby hotel.
不要急,先生,我們也可以將您列在等候名單上或者在最近的地方為您找一家酒店。
C: Fine, thank you. Good-bye.
好的,謝謝,再見。
【酒店引客進(jìn)房英語(yǔ)對(duì)話】
Floor Attendant (FA): (Smiling) Good afternoon, sir and madam. Did you have a nice trip? 下午好,先生女士,您們旅途愉快嗎?
Mr. Bellow (B): Yes, thanks. 是的,謝謝。
FA: Welcome to the ninth floor. I’m the floor attendant. Just let me know if there is anything I can do for you.
歡迎到9樓,我是樓層服務(wù)員。如果有什么需要,請(qǐng)告訴我。
B: Where is Room 908, please? 908房在哪兒呢?
FA: Ah, Mr. and Mrs. Bellow. Would you care to step this way, please? It is along here.
BELLOW先生、夫人,請(qǐng)走好,沿著這兒走就可以了。
Mrs. Bellow(M):Oh, how do you know our name?
你是怎么會(huì)知道我們的名字?
FA: It was on the arrival list for room 908.Here we are. May I have your key, please? Let me open the door for you.
您們的名字在908房的預(yù)抵名單上,把房間的鑰匙給我好嗎?我?guī)湍鷤冮_門。
B: Here it is. 在這。
FA (Knocks at the door first, opens it, and precedes the guests into the room and turns on the light) This way, please.(先敲門,然后引領(lǐng)客人進(jìn)房間并開燈)這邊請(qǐng)。
B: Thank you. When will our baggage arrive?
謝謝,我們的行李什么時(shí)候送上來?
FA: Your suitcases will be here shortly. The bellman is handling them.
您們的行李馬上就送上來了。行李員正在處理當(dāng)中。
B: Very well(Looking around the room.) 非常好(環(huán)視房間)
FA: How do you like this room? 您覺得這房間怎么樣呢?
M: Oh, it looks comfortable and cozy. We like it very much.
看起來很舒適。我們很喜歡。
FA: (Drawing the curtains aside) The room is facing south and commands a good view of the Huangpu River.
酒店英語(yǔ)口語(yǔ)
綜上聽力課堂所為大家分享的就是關(guān)于酒店英語(yǔ)口語(yǔ)情景對(duì)話有哪些的相關(guān)內(nèi)容,希望對(duì)想要了解這方面信息的人有所幫助。酒店口語(yǔ)學(xué)習(xí)也不會(huì)很難,但也要講究方法技巧。