There I was, my first day on the job as a receptionist, handling one phone call after another, when an employee stopped by my desk. “Have you ever done this before?” she asked. “No,” I said. “Thought not. You just told that caller, ‘The person you want is on vacation. Would you care to hold?’”
這是我第一天上班當(dāng)接待員,一個又一個地接電話。這時候一個員工走過我的桌子。她問:“你以前干過這個嗎?”我說:“沒有。”“我想你也是沒干過。你剛才對電話里的人說‘你要找的人正在度假。你在不在意繼續(xù)等?’”