出國(guó)旅游口語盡收眼底第18期:處理投訴

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1. My room is cold like the hell. 我的房間冷得要命。

2. My main gripe is there’s no hot water. 我的主要不滿是沒有熱水供應(yīng)。

3. The room is too dirty, please clean it up. 房間太臟了，請(qǐng)打掃干凈。

4. There’s no broadband network in the room. 房間里沒有寬帶網(wǎng)。

5. It’s too dark in this room for me to read a book. 房間太暗，使我無法看書。

6. The service is poor owing to the shortage of staff. 服務(wù)之所以差是因?yàn)槿鄙俜?wù)員。

7. There is no soap, no towels, not even toilet paper. 沒有香皂，沒有毛巾，連手紙也沒有。

8. The room is too hot in the daytime and cold at night. 房間白天太熱兒夜間太冷。

9. The hotel ought to do something about the poor service. 酒店應(yīng)該對(duì)惡劣的服務(wù)采取措施。

10. I would like to make a complaint over your wrong room charge. 我想就錯(cuò)收房費(fèi)一事投訴。

重點(diǎn)講解：
gripe: (非正式用語) 抱怨；發(fā)牢騷

A: Good morning, sir. What can I do for you?
B: I’m Jack. I’m in Room 605. Can you change the room for me? It’s too noisy. I was woken up several times by the noise of the elevator during the night. It was too much for me.
A: I’m awfully sorry, sir. Room 605 is just at the door of the elevator. It’s impossible that the noise is heard early in the morning.
B: Any how, I’d like to change my room.
A: No problem, sir. We’ll manage it, but we don’t have any spare room today. Could you wait till tomorrow? Some guests will be leaving tomorrow morning. There’ll be some rooms for you to choose from.
B: That’s fine. I hope I’ll be able to enjoy my stay in a quiet room tomorrow evening and have a sound sleep.
A: That’s for sure. I’ll make a note of that. Everything will be taken care of. And if there is anything more you need, please let us know.
B: OK.

A: 早上好，先生。有什么事嗎？
B: 我是杰克，住在605房間。能給我換個(gè)房間嗎？太吵了，夜間我被電梯的嘈雜聲弄醒了好幾次。這簡(jiǎn)直使我難以忍受。
A: 非常對(duì)不起，先生。605房間剛好在樓梯口。一大清早聽到噪音是可能的。
B: 無論如何，我想換個(gè)房間。
A: 沒問題，先生。我們會(huì)盡力辦到，但是今天沒有空房。等到明天好嗎？一些客人明天早晨離店后，將會(huì)有一些供您選擇的房間。
B: 好吧。我希望明天晚上我能呆在一個(gè)安靜的房間里睡個(gè)好覺。
A: 一定會(huì)的。我會(huì)記下來。一切都會(huì)照顧得好好的，如果還需要?jiǎng)e的東西，請(qǐng)告訴我們。
B: 好的。

溫莎城堡（Windsor Castle）位于英國(guó)伯克夏，是世界上有人居住的城堡中最大的一個(gè)。溫莎城堡的歷史可以回溯到威廉一世時(shí)期，城堡的地板面積大約有45,000平方米。與倫敦的白金漢宮、愛丁堡的荷里路德宮一樣，溫莎城堡也是英國(guó)君主主要的行政官邸。伊麗莎白二世每年有相當(dāng)多的時(shí)間在溫莎城堡度過，在這里進(jìn)行國(guó)家或是私人的娛樂。　　有許多英國(guó)的國(guó)王與皇后對(duì)城堡的建造與擴(kuò)展有直接的影響，是他們的要塞、住所與行政官邸，有時(shí)甚至是監(jiān)獄。城堡的歷史也和英國(guó)的君主體制有相當(dāng)密切的關(guān)連，跟隨著溫莎城堡的歷史可以追溯到當(dāng)時(shí)統(tǒng)治的英國(guó)君主。在和平時(shí)期時(shí)，溫莎城堡會(huì)擴(kuò)建許多巨大且華麗的房間；在戰(zhàn)爭(zhēng)時(shí)期，城堡則會(huì)加強(qiáng)防衛(wèi)，這個(gè)模式直到現(xiàn)在仍然不變。