熟悉辦公事務(wù)——和同事建立良好關(guān)系 Building Relationships with Coworkers

和同事建立良好關(guān)系　Building Relationships with Coworkers

和睦的同事關(guān)系（workplace relationships）可以讓你在上班時間心情愉快；糟糕的同事關(guān)系可能會令你無法專心，甚至把一些工作搞得一塌糊涂，夢魘（nightmare）一般。一些交流的技巧可以幫助你和同事建立良好的關(guān)系。

首先，要友好，留心同事們的需要，樂于提供幫助和接受建議。

☉How’s it going?

怎么樣了？

☉How are you doing on（project）?Anything I can do to help?

在（項目）上做得怎么樣？有什么要我?guī)兔Φ膯幔?

☉How long have you worked here?

你在這里工作多久了？

☉What’s your plan for lunch?Care to join me?

你午餐怎么吃？愿意和我一起吃嗎？

☉I brought in some doughnuts for our coffee break.Would you like one?

我?guī)Я诵┨鹛鹑?，可以在喝咖啡休憩的時間吃，你想來一個嗎？

☉Let me know if I can help you with anything.

如果有什么我能幫忙的，盡管告訴我。

尊重你的同事

互相尊重是友好關(guān)系的基礎(chǔ)（foundation）。盡量避免冒犯（avoid offending）你的同事。當(dāng)然，如果碰上了極易得罪（easily offended）的人，那只能敬而遠之了。

☉Please let me know if I’ve said or done anything to offend you.I can assure you, it was completely unintended.

如果我說了什么冒犯你的話或者做了得罪你的事情，請一定要告訴我。我可以保證，那完全不是故意的。

☉I appreciate your work on（project）.I feel like I can learn a lot from you.

我非常欣賞你在（某項目）上的工作。我覺得從你身上可以學(xué)到很多。

☉Would you mind lending me a hand with……

您是否愿意幫我……

☉Don’t worry about Anna, she’s like that to everyone.Don’t take it personally.

別管安娜，她對誰都那樣。不用在意。

☉Maybe he’s having a bad day.We should give him some space.

也許他今天心情欠佳，我們應(yīng)該多給他些空間。

☉Don’t hesitate to tell me if you don’t feel comfortable with……I’ll be happy to make special arrangements for you.

如果……讓你感覺不舒服，請直接告訴我，無需顧忌什么。我會很愿意為你做一些特別的安排。

別討論讓你的同事感覺不舒服的話題

個人隱私、健康問題、政治、對工作或者個人生活的埋怨，都屬于應(yīng)該盡量避免的話題（fall under the heading）。因為大部分人都會覺得這些話題是個人的隱私，不應(yīng)該在公共場合談及。如果有人和你聊起這些話題，你可以想辦法讓他知道你感覺不快，或者設(shè)法改變話題（change the subject）。

A：I had to go to the doctor yesterday to check up on my heart. You know，

I've had this pain in my arm for the last few months. And I just got over the flu.So I still have a little cough.Well, I was worried about the cough being related to my diabetes, so I……

B：Wow, it sounds like you've had a lot of trouble with your health. I hope you feel better soon. So what were you saying about the marketing report?

A：我昨天不得不去找醫(yī)生檢查我的心臟。你知道，最近幾個月我胳膊這塊老是疼。而且我流感剛好，還有點輕微的咳嗽。我一直都挺擔(dān)心咳嗽會影響到我的糖尿病，所以我……

B：哇，聽起來你最近身體欠佳。希望你能盡快好起來。我想問一下你對營銷報告有什么看法？

別道聽途說，散布流言

辦公室的流言蜚語（gossip）無非兩種：一種是小道消息（office grapevine），即通過非正常渠道獲得并在公司內(nèi)部流傳的消息；另外一種是虛假信息，或者即便是真的，也關(guān)系到個人隱私。無論哪種都應(yīng)避免。

A：Did you hear?Barbara, who works as a secretary for Bob Jones, just got divorced from her husband. And I heard from Sally in finance that the reason might have to do with something going on between Barbara and Bob.Can you believe that?

B：Uh……It's probably not any of our business anyway. We'd probably better focus on our work rather than talking about rumors which may be or may not be true.

A：你聽說了嗎？芭芭拉，就是鮑勃·瓊斯的秘書，剛和她老公離婚了。而且我還聽財務(wù)的薩莉說，好像跟芭芭拉和鮑勃的一些事有關(guān)。你信嗎？

B：嗯……這可能不關(guān)我們的事。我們最好還是少說些是非不清的閑話，把注意力放在工作上。

總結(jié)

“關(guān)系”這個詞無論對哪種文化都有著特殊的意義，尤其是抬頭不見低頭見的同事關(guān)系。尊敬他人、樂于助人、真誠待人；對那些性格古怪的人敬而遠之；對于流言蜚語做到濁者自濁、清者自清。請相信：這樣做人，你的同事就沒有不喜歡你的理由了。

Words　單詞表

brief簡介；短暫

coffee break飲咖啡的小憩

complete完成

diabetes糖尿病

doughnuts甜甜圈

fault錯誤

helpful有幫助的

hesitate猶豫

marketing市場營銷

mention提起，談起

offer提供

order訂單；訂購

plan計劃

rough draft草圖

rumor謠言

several幾個

standoffish冷淡的；不友好的

swamped淹沒

Phrases　短語表

care to（do sth）在意/愿意（做某事）check up on檢查，校對

do something to offend（sb）做某事冒犯/得罪某人

Do you think I could=Can I我能否

figure it out弄明白，搞清楚

give（sb）some space給（某人）些空間

have a bad/good day度過壞的/好的一天

have a minute有空，有一分鐘（空閑）

How are you doing on（a project）……?在做（項目）……方面進展如何？

just have to只需要

lend a hand幫個忙，伸把手

let（sb）know讓（某人）得知

none of our business不關(guān)我們的事

now that you mention it既然你提到了

be related to有關(guān)，和……有關(guān)系

be supposed to（do sth）應(yīng)該（做某事）

take（sth）personally介意（某事）

trouble with（sth）（某事上）遇到問題/麻煩

實景對話1

A：Hi Jamie, how's it going?How are you doing on the office orders?

Anything I can do to help?

B：I'm doing okay, thanks. The office orders are almost completed.In fact……

there……I'm done. Thanks for offering to help.What's your plan for lunch?Care to join me?

A：I'm not hungry, actually. I brought in some doughnuts for our coffee break. I've eaten several of them already！Would you like one?

B：Uh, maybe later. You know, I was going to ask you about the work you did on the Martin account. Do you think I could get a copy of the brief?I think it would be helpful to me.

A：Oh, sure. I can give you a copy of it.Just let me know if I can help you with anything else.

B：Now that you mention it, would you mind lending me a hand with the marketing report?I am supposed to give the rough draft to Anna, but……

A：Don't worry about Anna, she's like that to everyone. Don't take it personally.

B：How did you know what I was going to say?I worried whether or not I said something to offend her because she has always been so standoffish to me.

A：How long have you worked here?If you haven't realized by now, you'll just have to figure it out. She just has good days and bad days.Maybe today she's having a bad day.We should give her some space.

A：你好，杰米，還好嗎？辦公訂單做得怎么樣？有什么要我?guī)兔Φ膯幔?

B：做得挺順利的，謝謝。辦公訂單差不多都完成了。事實上……就差……我做完了。謝謝你愿意幫我。你午餐怎么吃？愿意和我一起吃嗎？

A：其實，我不餓。我?guī)Я诵┨鹛鹑υ诳Х刃蓓瑫r間吃，我已經(jīng)吃了一些了，你來一個嗎？

B：一會兒再說吧。你知道，我來是想問一下你做的有關(guān)馬丁賬戶方面的事情。

能給我一份概要的復(fù)印件嗎？對我可能有幫助。

A：哦，當(dāng)然。我可以給你一份復(fù)印件。如果有什么我能幫忙的，盡管告訴我。

B：既然說到這兒了，能再幫我看一下市場報告嗎？我得給安娜一份草稿，但是……

A：別管安娜，她對誰都那樣。不用在意。

B：你怎么知道我要說什么？我還擔(dān)心是不是我說了什么冒犯她的話，她總是對我愛搭不理的。

A：你在這里工作多久了？如果到現(xiàn)在你還沒有意識到的話，那你就真該搞明白了。她時好時壞，也許今天她又心情欠佳。我們應(yīng)該多給她些空間。

實景對話2

A：Hi, Anna……Do you have a minute?I wanted to discuss something with you.

B：Well, I'm very busy.I have been so swamped.You know, I had to go to the doctor yesterday to check up on my heart. You know, I've had this pain in my arm for the last few months.And I just got over the flu.So I still have a little cough.Well, I was worried about the cough being related to my diabetes, so I……

A：Wow, it sounds like you've had a lot of trouble with your health. I hope you feel better soon. Anyway, what I want to ask you about is the marketing report.Have you finished looking it over yet?

B：Well, if that's all you wanted to know. I can't say whether I have or not.

You know, it's not my fault that the secretary puts things in the wrong places！

A：So you're saying you haven't had a chance to look at the report yet?

B：Nope.

A：Anna, I sense that our communication hasn't been so effective. Please let me know if I've said or done anything to offend you. I can assure you, it was completely unintended.Don't hesitate to tell me if you don't feel comfortable with reviewing the reports.I'll be happy to ask someone else to do it.

B：Who else were you going to get to do it?

A：Barbara could do it.

B：Barbara?Bob Jones'secretary?Did you hear?Barbara just got divorced from her husband. And I heard from Sally in finance that the reason might have to do with something going on between Barbara and Bob.Can you believe that?

A：Uh……It's probably not any of our business anyway. We'd probably better focus on our work rather than talking about rumors which may be or maynot be true.

A：嗨，安娜……有空嗎？我想和你聊聊。

B：嗯，我挺忙的，都有些應(yīng)接不暇了。你知道，我昨天不得不去找醫(yī)生檢查我的心臟。最近幾個月我胳膊這塊老是疼。而且我流感剛好，多少有些輕微的咳嗽。我一直都擔(dān)心咳嗽會影響到我的糖尿病，所以我……

A：哇，聽起來你最近身體欠佳。希望你能盡快好起來。不過，我就是想問一下你有關(guān)營銷報告的事。你已經(jīng)看完了嗎？

B：哦，如果那就是你想知道的。我不能說我完成了沒有，你知道秘書把東西放錯地方了，這可不是我的錯！

A：你的意思是說你還沒來得及看報告？

B：沒呢。

A：安娜，我感覺我們之間的交流一直都不順暢。如果我說了什么冒犯你的話或者做了得罪你的事，請一定要告訴我。我可以保證，那完全不是故意的。如果審核報告讓你感覺不舒服，請無需顧忌什么，直接告訴我。我會很樂意換別的人來做。

B：你打算叫誰來做？

A：芭芭拉能做。

B：芭芭拉？鮑勃·瓊斯的秘書？你聽說了嗎？芭芭拉剛和她老公離婚了。而且我還聽財務(wù)的薩莉說，好像跟芭芭拉和鮑勃的事有關(guān)。你信嗎？

A：嗯……這可能不關(guān)我們的事。我們最好還是少說些是非不清的閑話，把注意力放在工作上。