第84天:怎樣面對生氣的客戶

　　星級典句：

　　第一句：What's the matter?

　　怎么了?

　　A: Look! I've had enough.

　　聽著!我受夠了!

　　B: What's the matter?

　　怎么了?

　　A: If you can't get this straightened out, I'm going to a different firm!

　　如果你們解決不了這個(gè)問題，我就要去找另一家公司了!

　　第二句：I understand why you're angry, and believe me, we are doing everything in our power to work this out.

　　我理解您惱火的原因。請相信我，我們正盡一切所能解決這個(gè)問題。

　　A: I understand why you're angry, and believe me, we are doing everything in our power to work this out.

　　我理解您惱火的原因。請相信我，我們正盡一切所能解決這個(gè)問題。

　　B: Well, obviously, what you're doing is not good enough!

　　可是，很明顯，你們所做的還遠(yuǎn)遠(yuǎn)不夠!

　　A: If you could just give us a few more days, we should be able to get this problem ironed out.

　　如果你能給我們幾天時(shí)間，我們一定能把這個(gè)問題解決好的。

　　客戶，就是幫助企業(yè)銷售產(chǎn)品、為企業(yè)賺錢的人。我們開展客戶管理的實(shí)質(zhì)就是如何有效地運(yùn)營客戶這些資金，對它進(jìn)行開發(fā)、維護(hù)、運(yùn)用并使其增值。

　　其他表達(dá)法：

　　Could you tell me what the problem is, please?

　　您能告訴我是什么問題嗎?

　　We will inform you of our decision as soon as possible.

　　我們會盡快通知我們的決定。