英語角-圓桌會議 RoundTable0420 - 微笑服務(wù)有多難？

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China has issued a plan to intensify the fight against water pollution.

According to the State Council, China's cabinet, the Action Plan for Water Pollution Prevention and Control aims to reduce pollutants, improve drinking water and promote water conservation.

Is there a water crisis?

Topic2 Top Universities Open Doors for Rural Students

Students from low-income families in rural areas will be able to apply for places at some of China's top universities, such as Tsinghua and Peking University, as they release preferential recruitment policies for rural students.

Are such policies highly necessary?

Topic3 Driving license without driving school

Driving schools have developed a notorious reputation of charging students exorbitant fees in China, as some have upped their fees to 10,000 Yuan in Beijing this year. But now, the good news is you might be able to circumvent this costly hurdle whilst getting your driving license.

According to the Ministry of Public Security, a pilot program of allowing future drivers to learn driving without going to driving schools is rolled out this year. It is part of 110 reform measures the Ministry is pushing forward this year.

Why the reform?

Topic4 HK third from bottom in "service with a smile" survey

Hong Kong service staff are the third-least hospitable to their customers in a survey of 41 places around the world, according to data from the Smiling Report, an annual evaluation of how warmly shoppers are greeted around the world.

Does smile index reflect service attitude? What does it tell us?