快速英語情景對(duì)話大全 日常生活對(duì)話 6 要求退款

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6. Asking for Credit

6. 要求退款

A: Hello, how can I help you today?

A：你好，有什么可以幫您的?

B: I am very upset with the quality of your service.

B：我對(duì)你的服務(wù)質(zhì)量感到很不滿。

A: I'm sorry, what seems to be the problem?

A：對(duì)不起，那會(huì)是什么問題呢?

B: My Internet service did not work for three days.

B：我的網(wǎng)絡(luò)服務(wù)已經(jīng)有三天不能使用了。

A: My records say a technician visited your area yesterday?

A：我這里的記錄顯示，技術(shù)人員昨天訪問了你所在的地區(qū)?

B: Yes, he installed a new modem.

B：是的,他安裝了一個(gè)新的調(diào)制解調(diào)器。

A: Did it solve the problem?

A：解決問題了嗎?

B: Yes, but I was overcharged for Internet service.

B：是的,但是收了我昂貴的網(wǎng)絡(luò)服務(wù)費(fèi)。

A: Sorry about that. I'll give you credit for the three days.

A：關(guān)于這件事我感到抱歉。我會(huì)在三天之內(nèi)返還給你。

B: I was sold a wireless service unavailable in my area.

B：我買了一個(gè)在我這里不能使用的無線服務(wù)。

A: I see it here; we charged you $5 extra a month.

A：我看到了;我們每月多收了你5美元。

B: Yes. Kindly return my money, please.

B：是的，請(qǐng)返還我的錢,謝謝。