4. Making Inquiries
4.詢問
A: Hello, how may I help you today?
A:你好,今天有什么需要幫忙的嗎?
B: Hi. I would like to increase my Internet data.
B:你好。我想增加我的網(wǎng)絡(luò)數(shù)據(jù)。
A: I'll be glad to help you with that. What's your account number?
A:我很樂意幫助你。能告訴我你的賬號嗎?
B: I don't have my account number with me, but my phone number is 310-865-9274.
B:我現(xiàn)在不知道我的賬號,但是我的電話號碼是310-865-9274。
A: Alright. I see you use our mobile service.
A:好吧。我看你也使用我們的移動服務(wù)。
B: Yes. I also have a landline.
B:是的。我也有固定電話。
A: According to my file, you are eligible for an upgrade to our new service.
A:根據(jù)我的文件,你達(dá)到升級到我們的新服務(wù)的條件。
B: What does this new service include?
B:這項新服務(wù)包括什么?
A: It makes the Internet connection twice as fast.
A:它使網(wǎng)速快了兩倍。
B: That sounds perfect! Is there a price increase?
B:聽起來非常棒!相比價格上調(diào)了嗎?
A: Yes, that will be $5 more per month.
A:對的,每個月將多5美元。
B: Sign me up right away!
B:那馬上幫我升級吧!