It is important for customers to feel like their ideas are valued.
對客戶而言,讓他們感到自己的想法是有價值的,這至關重要。
I think that covers everything on my second point.
我認為這涉及到我演講的第二點。
Are there any questions or comments at this point?
關于這一點有什么問題或意見?
I have a question, Mark.
我有一個問題,馬克。
What kind of system do you use for organizing and sharing this kind of customer feedback?
你使用什么系統(tǒng)來組織與分享這種客戶反饋。
That's a great question.
這是個非常好的問題。
I plan to cover that a little later.
我打算稍后再涉及這個問題。
I have some thoughts on ways to deal with sharing such feedback.
對于處理共享這些反饋的方式我有一些想法。
I'll go over the final section of my presentation, then come back to your question. OK?
我將詳細地講解我演講的最后一節(jié),然后再回到你的問題,好嗎?
That's fine.
好的。
Now, I want to return to how informal feedback can be encouraged.
現(xiàn)在,回到如何支持那些非正式的反饋。