社交英語(yǔ)口語(yǔ)視頻(初級(jí))293如何正確回復(fù)電話

Now, when you're receiving phone calls, there's a couple of things that you must do.

當(dāng)你接電話的時(shí)候，有些事你是必須做的。

First of all, you want to answer that phone promptly.

首先，最好能及時(shí)接電話。

Ring one, ring two, ring three; "Hello, this is Tracy."

響第一聲，響第二聲，響第三聲，“你好，我是特瑞希”

By three rings, you should pick up that phone.

到第三聲的時(shí)候，你應(yīng)該拿起電話

And what you also want to do is you want to have a smile in your voice.

你同時(shí)要讓你的聲音也充滿笑容。

See, I can't see your face.

我看不到你的臉，

So I want to say, "Hey, this is Tracy. Hello."...

所以我就說(shuō)，“嘿，我是特瑞希，你好啊!”

...alright? Or however you answer the phone...

無(wú)論你怎么接電話

...because a smile in your voice will present you as positive and helpful,...

你聲音里的笑容都能表現(xiàn)出你的積極和樂(lè)于助人。

...and what you want to do immediately is find out...

你馬上要做的事情是找出誰(shuí)在給你打電話和你能為他們做些什么。

...who you're calling and how you can help them.

Those are just essential things that you have to do when you answer the phone.

這些都是你接電話的時(shí)候需要做的很關(guān)鍵的事情。

Go back and think about tone and all of those things.

現(xiàn)在回想一下你的語(yǔ)氣和相關(guān)的事情。

You don't want to answer your phone after it's been ringing seven times,...

不要在電話響了七聲之后才接電話

..."This is Tracy."

“我是特瑞希。”

Okay, what's my customer going to think?

好吧，那客戶會(huì)怎么想呢?

My caller's going to be afraid, very afraid.

打電話過(guò)來(lái)的人會(huì)害怕，很害怕。

So be positive, be professional, give a smile to that hello.

所以，要積極，專(zhuān)業(yè)，給打電話的人一個(gè)微笑。