365天實(shí)用商務(wù)口語 第39期:投訴處理
我代表飯店向您道歉。
I'm awfully sorry, sir.
非常對(duì)不起，先生。
I'm sorry about that.
對(duì)此我很抱歉。
I'll attend to it at once.
我立刻解決這個(gè)問題。
We'll fix this for you.
我們幫您解決這件事情。
I'll speak to the manager and he'll see to it.
我會(huì)跟經(jīng)理講的，他會(huì)處理這件事情的。
I'm sure he will deal with it.
我確定他會(huì)處理此事的。
It's against our regulations.
這違反了我們的規(guī)定。
I'll manage to solve the problems at once.
裁會(huì)想辦法馬上解決問題的。
We'll look into the matter immediately.
我們會(huì)馬上調(diào)查這件事情。
Please calm down, and I'll try to help you.
請(qǐng)別激動(dòng)，我盡量幫您。
You can see, we are terribly understaffed.
您看到了，我們?nèi)耸植蛔恪?/p>
I'm afraid you have misunderstood what the waitress said.
恐怕您誤會(huì)了服務(wù)員的意思。
I'm afraid that the waiter didn't mean to be rude to you.
恐怕服務(wù)員不是故意對(duì)您無禮的。
Good afternoon. Is there anything I can do for you?
下午好。有什么事情需要我?guī)兔?
I'm unhappy with your restaurant service. I was badly treated 'by a rude waiter.
我對(duì)這里的餐廳服務(wù)非常不滿意。你們有一個(gè)服務(wù)員對(duì)我很粗魯無禮。
I'm terribly sorry about this. Thank you for bringing the matter to our attention. I will contactthe Food and Beverage manager immediately. I'm sure he'll deal with it.
對(duì)此我非常抱歉。非常感謝您提出并讓我們注意到這個(gè)問題，我馬上聯(lián)系餐飲部經(jīng)理。我確定他會(huì)處理此事的。
Yes, please do.
好的，請(qǐng)務(wù)必要這么做。
May I have your name and room number, please?
能告訴我您的姓名和房間號(hào)碼嗎?
White, Room 1256.
懷特，1256房間。
Please accept my apology on behalf of the hotel. Our Food and Beverage manager will becontacting you.Please be assured that he will look into the matter.
請(qǐng)您接受我代表飯店向您道歉。我們的餐飲部經(jīng)理會(huì)聯(lián)系您的。請(qǐng)放心他會(huì)調(diào)查這件事情的。
I'll be waiting for his call. I don't like to be treated poorly.
我等他電話。我不喜歡被別人粗魯?shù)貙?duì)待。
Certainly, sir. We totally understand.
當(dāng)然是的，先生。我們完全理解。
