365天實(shí)用商務(wù)口語(yǔ) 第27期:掛失與銷(xiāo)戶業(yè)務(wù)

[00:00.23]You need to report the loss first and then come back in 7 days. 您得先掛失，然后7天后再來(lái)。 [00:09.09]You can apply for a new account or close this account in 7 days. 您7天后可以申請(qǐng)一個(gè)新的賬戶或銷(xiāo)掉這個(gè)賬戶。 [00:14.21]Is your bank card lost, stolen or you forgot the PIN number? 您的銀行卡是丟了、被盜了，還是您忘記密碼了？ [00:21.06]Please fill out this lost passbook affidavit. 請(qǐng)?zhí)钜幌逻@張存折掛失聲明。 [00:24.36]Could you tell me when you had your book last? 您能告訴我您最后一次使用存折是什么時(shí)候嗎？ [00:47.57]Could you tell me when you had your bank card? 您能告訴我悠上一次用銀行卡是什么時(shí)候嗎？ [00:59.48]Please let me have your name and address, and your savings account number if you remember it. 請(qǐng)告訴我您的姓名、地址，如果您能記起來(lái)的話，還有您的賬號(hào)。 [01:10.26]Could I have your name, address and account number, please? 您能告訴我您的姓名、地址和賬號(hào)嗎？ [01:16.05]I'll check whether your money is still in your account or not. 我來(lái)查一下錢(qián)是不是還在您的賬戶上。 [01:27.08]I'll check it out according to your name and address. 我根據(jù)您的姓名和地址查一下。 [01:29.45]I have your account number here. The balance Is 6,600 yuan. 我找到您的賬號(hào)了。您的賬戶余額是6600元。 [01:46.13]Do you know the balance in your account? 您知道您賬戶上的余額嗎？ [01:46.57]There is a 10 RMB fee to replace each lost bank card. 換新卡需要收費(fèi)10元。 [01:49.22]When would you like your account closed? 您想從什么時(shí)候開(kāi)始銷(xiāo)戶？ [01:59.10]Why do you want to close this account? 您為什么要銷(xiāo)戶？ [02:07.15]You can close this account after you have paid all the bills. 您得先把賬單還清才能銷(xiāo)戶。 [02:12.10]You have to pay the bills first. 您得先還清賬單。 [02:17.27]Your balance at our bank Is 300 yuan. 您在本行的結(jié)佘是300元。 [02:19.00]Here is the interest. 這是利息。 [02:22.04]Your deposit is exhausted. 您的存款已經(jīng)取凈了。 [02:23.14]May I help you, sir? 先生，需要幫忙嗎？ [02:28.14]Yes, I hope so. I'm sorry. but I've lost my savings passbook. 是的。希望你能幫上忙。很抱歉，我把存折弄丟了。 [02:32.28]Could you tell me when you had your book last? 您能告訴我您最后一次使用存折是什么時(shí)候嗎？ [02:47.50]It's hard to say. Perhaps several weeks ago. I can't remember the exact day. 不好說(shuō)。也許是幾個(gè)星期以前。具體的日子我記不起來(lái)了。 [03:02.31]Well. Can you tell me how much you deposited at that time? 那您能告訴我那一次您存了多少錢(qián)嗎？ [03:11.35]It was about 6,800 yuan. Oh, no. Excuse me, not RMB 6,800 yuan, but 6,600 yuan. 大概是6800元。哦，不。不好意思，不是6800元，是6600元。 [03:18.48]All right. Please let me have your name and address, and your savings account number if you remember it. 好的。請(qǐng)告訴我您的姓名、地址，如果您能記起來(lái)的話，還有您的賬號(hào)。 [03:28.43]I'm John Zhang. My address is No. A15, Building 1, Shanghai Avenue. But I can't recall my number. 我叫張約翰，我的地址是上海大道1號(hào)樓A15號(hào)。不過(guò)我想不起來(lái)我的賬號(hào)了。 [03:32.55]Don't worry. Mr. Zhang. Let me try to check it out for you. One moment, please...Yes, Mr. Zhang. 張先生，不用著急。我?guī)湍橐幌?。?qǐng)稍等。 [03:45.41]I have your account number here. The balance is 6,600 yuan. 張先生。我找到您的賬號(hào)了。您的賬戶余額是6600元。 [03:56.54]Thank goodness! Nobody came to cash my money. Thank you very much. 謝天謝地！沒(méi)有人取走我的錢(qián)。太感謝你了。 [04:05.03]It's my pleasure. Please fill out this lost passbook affidavit. 我很高興能幫上您的忙。請(qǐng)?zhí)钜幌逻@張存折掛失聲明。

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