現(xiàn)代酒店英語口語實(shí)用教程 09Other Housekeeping Service課客房其他服務(wù)
Unit 6 Other Housekeeping Service 其它客房服務(wù)
常用句型百寶箱
1. 添加物品
1) I’m out of toilet paper.
我的廁紙用完了。
2) Can I have an extra pillow/teabag/bath towel/…?
我能多要一個枕頭/茶包/浴巾/„„嗎?
3) Can you bring me a (an) hair-dryer/transformer/cot/English newspaper/…?
能給我送個吹風(fēng)機(jī)/變壓器/嬰兒床/英文報紙/„„嗎?
4) Right away, sir / ma’am.
馬上去辦，先生/女士。
5) Certainly, sir / ma’am.
好的，先生/女士。
6) I’ll send it to your room at once.
我立刻就送到您的房間去。
7) I’m afraid another guest is using it. I’ll bring it to you as soon as it’s available.
恐怕另外一位客人正在使用。我會盡快送到您的房間去，可以嗎?
2. 客房設(shè)備需要維修
1) There’s a terrible smell in my bathroom.
我的衛(wèi)生間理有一股特別難聞的氣味。
2) My toilet is clogged/blocked up.
我的抽水馬桶堵住了。
3) My toilet overflowed.
我的抽水馬桶往外溢水。
4) My sink/ceiling is leaking.
我的浴盆/天花板漏水。
5) The air-conditioner/refrigerator/heating system/TV/… isn’t working.
我的空調(diào)/電冰箱/暖氣/電視機(jī)/„„壞了。
6) One of my drawers is stuck. I can’t get it open.
我的抽屜卡住了，打不開。
7) my curtains are stuck. I can’t open/close them.
我的窗簾卡住了，拉不開/關(guān)不上。
8) I’m sorry to hear that.
很抱歉聽到這樣的事。
9) I’ll ask the maintenance Department to look into it at once.
我馬上叫工程部派人來維修。
10) I’ll have someone to fix them for you right away.
我馬上派人給您修理。
11) It takes time to repair. I’m afraid you have to change another room .
修理需要時間?？峙履脫Q個房間了。
12) We have arranged a room on the 15th Floor for you; a bellman will help you with your baggage.
我們在 15 樓給您安排了另外一個房間。勤雜服務(wù)員會幫您拿行李過去。
13) We do apologize for the inconvenience.
我們跟抱歉給您帶來不便。
3. 貴重物品保管服務(wù)
1) I’d like use a safety deposit box.
我想使用保險箱。
2) Could you fill out the form , please?
請你填寫這張表格，好嗎?
3) Your box number is 605. Here is the key.
您的保險箱號數(shù)是 605.這是您的鑰匙。
4) Could you keep this key carefully, please? We have no spare.
請您小心保管鑰匙好嗎?我們沒有備用鑰匙
5) If you would like to withdraw the contents, please come here in person. Only after confirming your signature, will we open the box.
如果您需要使用里面的物品，請親自來取。只有在確認(rèn)您的簽名之后，我們才會打開保險箱。
4. mini-bar 的使用和添加
1) I’d like to have more Sprites and Cokes in my mini-bar.
我想多放些雪碧和可樂在我的 mini-bar 里。
2) Can I have some diet cokes?
我能要幾瓶健怡可樂嗎?
3) Do you have any orange soda/iced tea/lemonade/… available?
你們有橙汁汽水/冰茶/檸檬水/„„嗎?
4) Can I have some more juice for the mini-bar?
可以在 mini-bar 里面多放一點(diǎn)果汁嗎?
5) Which kind of juice would you prefer?
您喜歡那樣果汁呢?
6) Which brand would you prefer?
您喜歡哪種牌子的呢?
7) I’ll get them for you right away.
我馬上去幫您拿。
5. 遞送物品與幫客人郵寄物品
1) The department store has delivered a box for you.
百貨公司送來一箱東西給您。
2) Here is a letter/fax/parcel for you.
這是您的信件/傳真/包裹。
3) Could you sign here, please?
請您在這兒簽個名好嗎?
4) Would you have these postcard sent? How mach will that be?
幫我寄這幾張明信片好嗎?要多少錢?
5) Sorry, I can’t say. We’ll let you know later. will that be fine.
很抱歉，我現(xiàn)在不知道。我們稍后告訴您，好嗎?
6) Never mind ,just add them to my bill .
沒關(guān)系，就加在我的帳上吧。
6. 托兒服務(wù)
1) My husband and I want to go out this evening. Can you look after the baby for us?
我和我丈夫今晚要出去，你能幫我照看一下我們的寶貝嗎?
2) I’m afraid I can’t do that; It’s against our hotel’s regulations.
恐怕不行。這是違反我們酒店規(guī)定的。
3) The attendants are not allowed to look after children while they’re on duty.
服務(wù)員是不允許在上班時間照看小孩的。
4) May I suggest you the baby-sitting service of our department?
我可以向您推薦我們部門的托兒服務(wù)嗎?
5) There are some experienced babysitters in the Baby-sitting Center.
托兒中心有一些經(jīng)驗(yàn)豐富的保姆。
6) The Baby-sitting service charge is 20 yuan per hour, with a minimum 4hours.
托兒服務(wù)每小時收費(fèi) 20 元，最低從 4 小時開始計費(fèi)。
7) The baby-sitting center is run by the Housekeeping Department. Please dial telephone number “6”, and they will tell you thee terms and send up a confirmation form.
托兒中心是由客房服務(wù)部管理的。請撥電話 6，他們會告訴您有關(guān)資料，并且派人送來確認(rèn)單
的。
7. 無法提供客人所要求的服務(wù)
1) I’m afraid we don’t sell drinks in Housekeeping. Shall I transfer your call to Room Service?
恐怕客房管理部不賣飲料。我把您的電話轉(zhuǎn)給客房送餐服務(wù)部好嗎?
2) You may try the vending-machine in the elevator hall on the 10th Floor.
您可以試試 10 樓電梯間的自動售貨機(jī)。
3) I’m afraid we don’t offer any shoe-cleaning service; but you may find the shoeshine paper in the nightstand.
恐怕我們不提供擦鞋服務(wù)。不過，您可以在床頭柜里找到擦鞋紙。
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