外貿(mào)服裝口語 第53期:處理客戶的抱怨之實(shí)用句型

[00:00.00]S1: What's the problem? 你有什么問題? [00:07.83]S2: Do you have receipt? 你有收據(jù)嗎? [00:15.64]S3: What seems to be the trouble? 大概是怎么回事? [00:24.30]S4: I must ask my boss first. 我要先問老板。 [00:33.81]S5: There's no need to get aggressive, sir. 先生，沒必要發(fā)這么大的火。 [00:44.82]S6: We don't cheat customers. 我們從不欺騙顧客。 [00:53.93]S7: We'll soon give you a satisfactory reply. 我們會(huì)很快給你一個(gè)滿意的答復(fù)。 [01:05.88]S8: All right, we'll see to it. 好的，我們會(huì)處理的。 [01:15.86]S9: I can give you something, if you like. 如果你愿意，我可以給您別的。 [01:27.02]S10: Sorry, I made a mistake. This order list is not yours. 對不起，我弄錯(cuò)了，這份訂單不是您的。 [01:41.59]S11: I guarantee that the same mistake won't happen again. 我保證不會(huì)出現(xiàn)同樣的錯(cuò)誤。 [01:53.23]S12: Business is a matter of give and take. 生意本來就是互諒互讓。 [02:05.37]S13: Please accept our sincere apologies. 請接受我們最真誠的道歉。 [02:15.79]S14: A breach of contracts will cost us an enormous sum of money. 違約將會(huì)使我們損失一大筆錢。 [02:29.01]C1: The color is gone. 褪色了。 [02:36.28]C2: The quality is inferior. 質(zhì)量太次了。 [02:45.66]C3: The sweater is out of shape. 羊毛衫變形了。 [02:52.91]C4: The buttons have come off. 紐扣脫落了。 [03:01.45]C5: There is a hole here on the collar. 領(lǐng)口這里有個(gè)洞。 [03:10.59]C6: We are not quite satisfied with the shipment. 我們對該批貨物不太滿意。 [03:21.28]C7: You are not up to the agreed specifications and quality. 你們沒有達(dá)到商品的規(guī)格和品質(zhì)。 [03:33.60]C8: If it doesn't arrive by the tenth of June, we'll have to cancel the order. 如果6月10日前還不到，我們就要取消訂單。 [03:47.70]C9: We disputed the quality of the underwear supplied by you. 我們對你們提供的內(nèi)衣質(zhì)量提出異議。 [04:00.01]C10: We cannot accept the articles as they are not equal to samples. 我們不能接受這批貨物，因?yàn)樗鼈儾蝗鐦悠贰?

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