商務(wù)英語(yǔ)播客 第14課: 打電話處理難纏的客戶

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BEP 23 – Telephoning: Handling a Difficult Customer
Today, we’re going to talk how to deal with problems with the caller, which are of course much harder to handle! But, with the proper language and phrases, you can show the caller that you want to help, and reassure them that you can help solve the problem.

今天，我們要講解如何客戶提出的問題，當(dāng)然更難處理，但是使用準(zhǔn)確的語(yǔ)法和短語(yǔ)，你能向?qū)Ψ奖砻髂阆胍獛兔?，并讓客戶放心你能幫助來解決問題