酒店英語：對客提問方式

1. 自己要做什么事時，就使用 May I ~ May I have your name, please? 請問尊姓大名 May I have your check-out time, please請問您什么時候結(jié)帳離開? May I see your passport, please? 請讓我看一下您的護照好嗎?
2. 麻煩客人時，可使用Could you ~Could you fill out the form, please? 請您填寫這張表格好嗎? Could you write that down, please? 請您寫下來好嗎? Could you hold the line, please? 請不要掛電話好嗎?
3. 詢問客人的喜好或是做什么時，可使用 Would you ~ Would you like tea or coffee? 請問您要喝茶還是咖啡? Would you like to take a taxi? 請問您要搭計程車嗎? Would you mind sitting here? 請問您介意坐在這里嗎?When would you like to visit Da Liang? 請問您想要何時參觀大良? When would you like to have lunch? 請問您想在哪里用餐? What time would you like to eat? 請問您想何時用餐? Who would you like to contact? 請問您想和誰聯(lián)絡(luò)? Which kind of room would you prefer? 請問您喜歡哪一種房間? How long would you like to stay? 請問您要逗留多久? How many tickets would you like to buy? 請問您要買幾張票? 4. 在提供建議協(xié)助、征求意見時，可使用 Shall I ~ 或 Would you like me to do ~?Shall I draw the curtains? 請問需要我把窗簾拉上嗎? Shall I draw you a map? 請問要我為您畫一張地圖嗎? Shall I make the reservation for you? 請問要我為您安排預(yù)約嗎?