Skills to Help You Perfect Your Communication
More and more people in business and elsewhere are beginning to understand how important communication really is. The ability to communicate well is what lights the fire in people, it's what turns great ideas into action, it's what makes all achievement possible. There's no secret 1)recipe for how to learn to communicate well. But there are some basic concepts that can be mastered with relative ease.
1. Make communication a top 2)priority.
2. Be open to other people.
3. Create a 3)receptive environment for communication.
No matter how busy you find yourself during the workday, you absolutely must make time to communicate. All the brilliant ideas in the world are worthless if you don't share them. Communication can be accomplished in many ways, in meetings, in face-to-face 4)sessions with colleagues, just walking down the hall or stopping at the water cooler, or spending half an hour in the company lunch room. Communication absolutely has to be a two-way street, you have to share your ideas with others and listen to theirs.
Number two: Be open to other people: above, below and beside. Publilius Syrus, the great Roman poet, recognized this fact of human nature 2000 years ago: We are interested in others, when they are interested in us. If you can show your colleagues you are receptive to their ideas, they're more likely to be receptive to yours and to keep you honestly informed about the things you need to know. Show that you care about the future of the organization and that you care as much about them.
Three: create a receptive environment for communication. It's a basic fact about communicating with people: they won't say what they think and won't listen receptively to what you say, unless a foundation of 5)genuine trust and shared interest has been laid. How you really feel about communication, whether you are open or not comes through loud and clear, no matter what you say. You know right away if somebody is 6)approachable or if they are not. When you get that feeling, you can read a person by non-verbal communication and body language. You know when somebody is standing in the corner and saying, "Hey, I don't want to be talked to." How can you avoid sending that message? Be open, like people and let them know it. Being 7)down to earth and being humble is something that's extremely important.
Communication sometimes involves showing personal 8)vulnerability by putting your ideas 9)on the line, your sharing with others and asking them to share with you. That's not always easy, it takes work and time. Techniques have to be acquired and practised constantly, but take heart, practice does make perfect or very nearly so.
注釋:
1) recipe n. 處方
2) priority n. 優(yōu)先,優(yōu)先權(quán)
3) receptive adj. 善于接受的,能接納的
4) session n. 會(huì)議,開庭
5) genuine adj. 真實(shí)的,誠懇的
6) approachable adj. 平易近人的,親切的
7) down to earth 實(shí)際的,不加渲染的
8) vulnerability n. 弱點(diǎn),脆弱
9) on the line 和盤托出,無保留地說
精通交流有方法
越來越多從商或從事其他行業(yè)的人開始明白:交流、溝通真的很重要。善于交流的人能在群眾中點(diǎn)燃激情,能將偉大的構(gòu)想付諸實(shí)踐,能使所有成功變成可能。如何精通交流,并無秘訣。不過,有幾種基本觀點(diǎn)可以較為容易掌握。
1. 以交流為第一要事;
2. 坦誠待人;
3. 為交流創(chuàng)設(shè)融洽的環(huán)境。
無論工作起來有多忙,你都絕對要找時(shí)間跟別人交流。如果不跟人分享,這世上所有絕妙的想法都是毫無價(jià)值的。交流的達(dá)成有多種途徑:正式會(huì)議上,同事間面對面的小會(huì)上,只是走下大廳或者在冷水機(jī)旁停一停,又或是花半個(gè)小時(shí)在公司的餐廳。交流絕對是雙向的,你必須與他人分享你的想法并傾聽他們的。
第二,坦誠對待其他人,無論是上級、下級還是你的同級。偉大的羅馬詩人,普布利流斯·西魯斯在兩千年前就明白了這種人類的天性:當(dāng)他人對我們感興趣時(shí),我們也會(huì)對他們感興趣。如果你能對同事表示樂于接受他們的意見,他們可能會(huì)更愿意接受你的,而且他們會(huì)對你想知道的事總是如實(shí)相告。請向大家表明你不但在乎團(tuán)隊(duì)的未來,而且也同樣在乎他們。
第三,為交流創(chuàng)設(shè)融洽的環(huán)境。與人交往總有一個(gè)現(xiàn)象:除非有誠信和共同利益作基礎(chǔ),否則人們不會(huì)說出他們所想,也不會(huì)樂意聽你說。不管你嘴上說什么,你到底對交流有何感受,你是否坦誠,是顯而易見的。一個(gè)人親切與否,你也一下子就可看出來。當(dāng)你獲此感覺,你便可以通過非言語的交流和身體語言讀懂此人。你看得出一個(gè)人站在角落里,仿佛在說,“嘿,我不想和別人說話”。你又如何避免自己給人這種感覺呢?坦誠待人,熱愛大家,并且讓大家都知道。實(shí)事求是與謙虛待人是極為重要的。
交流有時(shí)還包含表露自己的不足,將自己的想法和盤托出,講給他人聽,同時(shí)也讓他們說給你聽。當(dāng)然,那不是總那么容易的,需要努力和時(shí)間。技巧的獲得需要不懈的努力。記住,熟能生巧,締造完美,或者很接近完美。