如何退換羊毛衫？退換商品時有什么規(guī)定

今天的這段對話，在討論退換貨，
 
如何退換羊毛衫？退換商品時有什么規(guī)定
 
來聽今天的講解:
 
A: Hello, I'd like to return this woolen sweater.
 
你好，我想退還這件羊毛衫。
 
B: Do you have the receipt?
 
您有收據(jù)嗎？
 
A:Yes, it's in a box.
 
有，在盒子里。
 
B: Would you like to try on a larger size?
 
您想試穿大一號的嗎？
 
A: No, thanks. I just want my money back.
 
不了，謝謝，我只想把錢拿回來。
 
B: We don't provide refunds, although I'll be happy to exchange your purchase.
 
我們不退款，不過我很樂意更換您的商品。
 
A: If that's the case, can I try on a different style, please?
 
若是如此，請問我可以試穿不同的款式嗎？
 
B: Items can only be exchanged for those of the same style.
 
只有相同款式的商品才可以更換。
 
A: I don't want the same style. Not only were the arms too tight, but the body was too baggy. If I get a larger size, the arms might be alright, but the body will be even looser.
 
我不想要相同的款式衣服，不僅袖子太窄，而且衣身太寬松。如果我拿大一號的，袖子或許沒問題，但衣身會更松垮。
 
B: In light of the fact that your expectations were not met, I'll bend the rules and give you a full refund.
 
先生，由于您的期望落空，我這就放寬規(guī)定，給您全額退款。