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Computer problem
電腦問題
I had been doing Tech Support
for Hewlett-Packard's DeskJet division
for about a month
when I had a customer call
with a problem I just couldn't solve.
She could not print yellow.
All the other colors would print fine,
which truly baffled me
because the only true colors
are cyan, magenta, and yellow.
I had the customer change ink cartridges,
delete and reinstall the drivers.
Nothing worked.
I asked my coworkers for help,
they offered no new ideas.
After over two hours of troubleshooting,
I was about to tell the customer
to send the printer in to us for repair
when she asked quietly,
"Should I try printing on a piece of white paper
instead of yellow paper?"
中文大意
語言點
Tech Support 技術(shù)支持
Tech
technology
Hewlett-Packard's DeskJet division 惠普公司
division 部門
department
the sales division of a company
baffle 困惑,迷惑
true colors 原色
ink cartridge 墨盒
delete and reinstall the drivers
刪除重新安裝驅(qū)動程序
drivers 驅(qū)動程序
troubleshooting
be about to 將要, 正打算
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