你真的會(huì)用英語打電話么？
1. 給你一串電話號(hào)碼，01712223344，該怎么念？
不要告訴我你老老實(shí)實(shí)一個(gè)字一個(gè)字地念下來了……
2. 不知姓名的人來電話，你怎樣詢問對(duì)方名字？
要禮貌地問喲。
3. 在工作崗位接起電話，你第一句要說的是什么？
“Hello？”如果你這么說，會(huì)被罵不專業(yè)的……
自報(bào)家門？沒錯(cuò)，但可不是說“I am”或者“My name is”哦……
4. 對(duì)方找的人正是你，你應(yīng)該怎么說？
“Yes, I am.”？“ Yes, this is!”？都錯(cuò)！
以上問題你是否能流暢答出來？如果不能，就接著往下看，答案都在里面了。
1 怎么念電話號(hào)碼 Giving numbers
念一串電話號(hào)碼時(shí)，最好每三個(gè)或四個(gè)數(shù)字中間停頓一下。
連在一起的兩個(gè)或三個(gè)相同數(shù)字，可以用double或triple，比如：
222讀作triple two；
3344讀作double three, double four；
5555可以讀作double five, double five，如果要說“five five five five”也可以，但是不要說four five哦，那是45。
2 郵箱地址怎么說 Saying email addresses
@ 讀作 “at”，所以，[email protected]就是"John, at, gmail, dot, com"。
如果用戶名的部分有標(biāo)點(diǎn)符號(hào)，常見的幾種這么讀：
/ 讀作"forward slash"。
– 讀作 "hyphen ['haif?n]" or a "dash"。
_ 讀作 "underscore"。
3 接通電話 Getting through
很多人在打電話的時(shí)候，并不會(huì)自報(bào)家門，所以你可以禮貌地問對(duì)方的姓名，人家不會(huì)生氣的。例子：
A: Can I speak to Mr Smith, please? / Is Mr Smith there, please?
我能和史密斯先生通話么？/ 史密斯先生在么？
B: May I ask who's calling? / Could I have your name, please?
請(qǐng)問您是？/ 能否告知您的姓名？
A: Yes, this is Tom Cruise speaking.
我是湯姆·克魯斯。
在公司里，接起電話要先報(bào)上自己的名字，而不是問對(duì)方是誰，“Who's there?”聽起來很不禮貌。
但是不要說“I am”或“My name is”，直接在自己的名字后面加上“speaking”就可以了。比如，
Hello, John Smith speaking.
你好，我是約翰·史密斯。
最好再加上公司的名字：
?This is John Smith from China Daily.
我是中國日?qǐng)?bào)約翰·史密斯。
如果對(duì)方找的人正是你，對(duì)話則是這樣的。
A: Can I speak to Jane, please？
可以幫我接一下簡嗎？
B: Speaking.
我就是。
4 留信息 Leaving or taking a message
對(duì)方要找的人不在，你可以說明情況，注意在句首禮貌地加上“I'm afraid”或者 "I'm sorry"。比如：
I'm afraid Mr Smith is out of the office today.
抱歉史密斯先生今天不在公司。
其他可能的情況還有：
off sick today.
請(qǐng)病假了
in a meeting.
開會(huì)中
on holiday.
休假了
或者
I'm afraid his line is engaged.
他正在通話中。
接下來，你就可以問對(duì)方是否需要留信息。
A: Would you like to leave a message?
您需要留個(gè)言么？
B: Could you ask him to call me back? / Could you ask him to return my call?
能否讓他給我回個(gè)電話？/ 能讓他給我回個(gè)電話么？
如果你想讓對(duì)方幫忙捎個(gè)信，則要說，Could you take a message？
5 打給陌生人 Calling someone you don't know
可能你的老板讓你給一個(gè)不認(rèn)識(shí)的人打電話，那你就應(yīng)當(dāng)先自我介紹，然后提一提老板的名字。
A: Hello, this is Sarah Brown calling, from China Daily.
你好，我是中國日?qǐng)?bào)的沙拉·布朗。
B: Hello, what can I do for you? / Hello, how can I help you?
你好，我能為您做點(diǎn)什么？
A: I'm calling on behalf of Tom Cruise.
/ Tom Cruise suggested that I call you.
/ Tom Cruise asked me to call you.
我是代阿湯哥來電話的。/ 阿湯哥讓我給您打電話。
6 通話有問題時(shí) When there's a problem
聽不清對(duì)方的話
I'm sorry, could you speak up, please?
不好意思，你能大聲點(diǎn)嗎？
I'm sorry, I can't hear you very well.
不好意思，我聽不清您的話。
I'm sorry, the line's bad – could you repeat what you just said?
不好意思，線路很差，您能重復(fù)一下剛剛的話么？
沒聽懂對(duì)方的意思
I'm sorry, could you repeat that please?
不好意思，你能重復(fù)一下嗎？
Sorry, I didn't quite catch that.
不好意思，我沒聽清。
Sorry, I didn't catch your surname.
抱歉，我沒聽清你的姓名。
I'm sorry, I didn't get that. Could you say it again, please?
不好意思，我沒聽到，您能再說一遍么？
I'm afraid I don't follow you. Could you repeat it, please?
不好意思，我沒聽明白，您能重復(fù)一下么？
I'm sorry, I'm not sure I understand. Would you mind explaining it again, please?
不好意思，我好像沒弄懂，您介意再解釋一下么？
糾正對(duì)方的說法
Actually, it's 16, not 60.
事實(shí)上，是16，不是60.（著重強(qiáng)調(diào)引起困惑的詞）
I'm sorry, but I think there's been a misunderstanding. The payment's due next week, not next month.
不好意思，但我認(rèn)為這里有點(diǎn)誤會(huì)。這筆賬下周到期，而不是下個(gè)月。
I'm sorry, but that's not quite right..
不好意思，不是這樣的……
確認(rèn)自己是否理解正確
So if I understand you correctly…
所以如果我理解得正確的話……
When you say… do you mean…?
你說的……，是……意思嗎？
學(xué)習(xí)完畢，我們?cè)賮硪唤M小測試鞏固一下。
1. Good morning. Can you put me __ to Susan Black, please?
a. back
b. on
c. through
c. put someone through：將某人接通到另一個(gè)電話。
2. I'm afraid that Dan is tied __ at the moment.
a. on
b. through
c. up
c. tied up: 忙著做某事
3. Can I read that __ to you? Your phone number is 00 44 ....
a. away
b. back
c. on
b. read something back：重復(fù)確認(rèn)諸如電話號(hào)碼之類的口信或者信息
4. I'm not sure if she's in yet. Hold __ and I'll check for you.
a.back
b.on
c.up
b. hold on：等等
5. Hang __ - let me get a pen. OK, so what's your number again?
a.in
b.on
c.up
b. hang on：稍等片刻，比hold on語氣更隨意些（more informal）。
6. If you get a nuisance call, just hang __.
a.on
b.through
c.up
c. hang up：掛斷電話，也可以說成“put the phone down on someone”。
a nuisance call：騷擾電話。
7. It took me 30 minutes to get __ to customer service.
a.over
b.through
c.up
b. get through to a person：試圖打通某人的電話
8. Can you get __ to me later today?
a.back
b.through
c.up
a. get back to someone：給某人回電話
