While serving in the quality assurance department, I overheard the guy in the next cubicle ask for the customer's e-mail address. “That's great,” he said. “Now, if you can tell me how you spell ‘a(chǎn)ol’?”
當(dāng)我在質(zhì)量保證部服務(wù)的時(shí)候,聽(tīng)到隔壁小間里的人在電話里問(wèn)顧客的電子郵件地址時(shí)說(shuō):“太好了?,F(xiàn)在你能不能告訴我AOL怎么拼?”(譯者注:AOL是“美國(guó)在線”的縮寫(xiě),幾乎人人都知道。)