One of the most difficult tasks as a flight attendant is to enforce rules while keeping customers happy. The electronic equipment that comes on board creates the greatest challenge. I walk the aisle asking passengers to turn off computers, electronic games and cell phones, which can create interference in communications between the pilot and the air traffic control tower. During one landing, a man persistently kept his cell phone at his ear. I confronted him and said, “Sir, you cannot talk on your phone until we reach the gate.” “I am not talking,” he replied. “I'm listening.”
作為一個空中小姐的最困難的任務(wù)之一,就是既要按規(guī)章辦事,又不能得罪旅客。旅客帶上飛機的電子設(shè)備是最大的挑戰(zhàn)。我沿著過道走,要求旅客關(guān)掉電腦、電子游戲機和手機。這些設(shè)備會干擾駕駛員和控制塔之間的通訊。有一次飛機著陸的時候,一名男子堅持把手機貼在耳朵上。我不得不面對他:“先生,在飛機到達(dá)登機門之前你不可以講電話。”他回答說:“我沒有在講,我只是在聽?!?