服務英語·確認及更改航班 情景對話

服務英語·確認及更改航班 情景對話

Airline ticket agent（A）：航空票務代理 Traveler（T）：旅客

1. 更改航班（1）

T: I just missed my flight.

我剛剛錯過了航班。

A: Oh, I'm sorry to hear that.

哦，聽到您這么說我感到很遺憾。

* * *

T: Could you reschedule it?

能更改航班嗎？

A: Yes, please show your ticket and passport.

請出示您的機票和護照。

* * *

T: Here you are.

給你。

A: When would you like to reschedule it?

您想改到什么時候？

* * *

T: The next one to my destination. I have to be there as soon as possible. How about tomorrow noon?

下一個到達我目的地的航班。我必須盡早到達那里。把我的航班改到明天中午可以嗎？

A: OK, there's still one seat available on that flight. But it's business class. I can let you have that if you like, without additional charge, but rescheduling costs a little extra.

好，明天中午的航班還有一個座位。不過是商務艙，如果您愿意我就給您訂這個了，沒有額外收費但是您得另外付改航班的手續(xù)費。

* * *

T: What's the charge for rescheduling?

更改航班的手續(xù)費是多少錢？

A: It's only $50.

五十美元。

* * *

T: That's great. Thank you.

太好了，謝謝你。

2. 更改航班（2）

T: Hello, can I change my flight schedule?

你好，我可以更改航班嗎？

A: Sure. Can I have your name and the flight you've booked?

當然。請告訴我您的姓名和您預訂的航班。

* * *

T: My name is Clark Zhang. The flight I've booked is UB327.

我叫克拉克·張。我預訂的航班號是UB-327。

A: Oh, yes...Which flight would you like to change to?

哦，沒錯……您想改換哪個航班？

* * *

T: Do you have any direct flight to Philadelphia?

你們有沒有直飛往費城的航班？

A: Sorry, all direct flights to Philadelphia are full. But I think you can fly on China Air to Los Angeles and then have a connecting flight to Philadelphia.

對不起，直飛費城的航班都已經(jīng)客滿，但我建議您可以乘坐中國航空公司航班先去洛杉磯，再轉機到達費城。

* * *

T: When does the flight depart?

那么這個航班什么時候起飛呢？

A: At 5 p.m. By the way, it also makes refueling stop at Los Angeles.

五點，順便提一下，此次航班還要在洛杉磯加油。

* * *

T: How long do I have to stay in Los Angeles for the connecting flight?

我需要在洛杉磯待多久才能轉機？

A: Not so long, just one hour.

不長，只有一個小時。

* * *

T: So the time for the whole journey is about…?

那么整個旅程大約是……？

A: About 8 hours.

大約八個小時。

* * *

T: Let me think... OK, it works out for my schedule. Thanks a lot. Are there any flights available on May 18th?

讓我想一下，還行，比較適合我的時間安排。多謝。5月18日有航班嗎？

A: Yes, China Air flight CA197.

有，中國國航的CA197。

* * *

T: OK, I'll take that flight.

好的，就要那個航班。

3. 更改航班（3）

T: Excuse me.

打擾一下。

A: What can I do for you, sir?

先生，需要幫忙嗎？

* * *

T: I have bought a ticket on Flight CA938, flying to London at 9:30 tomorrow morning. But unfortunately, I have something very urgent to do tomorrow. Could you please help me change it?

我買了一張CA938航班明天早上九點半飛往倫敦的機票。但很不幸，我明天有其他的急事，可以改簽其他航班嗎？

A: Yes, but if you want to change your flight, date or route, you have to refund ticket. That is to say, you have to purchase another ticket.

是的。如果您想更改航班、日期或是路線，您的票將被作為退票處理，也就是說您還需購買機票。

* * *

T: I see. Do I have to pay for the refund?

我知道了，退票需要手續(xù)費嗎？

A: Yes, you have to pay RMB 800 yuan for the refund.

是的，您需要支付800元手續(xù)費。

* * *

T: Why should I pay so much?

為什么手續(xù)費這么貴？

A: According to our regulations, if a passenger asks for a refund of his ticket 24 hours before the departure time, the cancellation fee is 10% of the original fee.

根據(jù)我們的規(guī)定，如果旅客在飛機起飛前24小時內(nèi)要求退票的話，取消航班的費用是原機票費用的10%。

* * *

T: I see. So do you have any flights to Sydney next Tuesday afternoon?

我知道了。那有下周二下午飛往悉尼的航班嗎？

A: One moment, please... Yes. There's a flight at 16:45 and one at 18:00.

請稍等……是的，有下午4點45的和6點的航班。

* * *

T: That's fine. How much is the flight?

很好，機票多少錢？

A: Economy, business class or first class ticket?

那您要經(jīng)濟艙、商務艙、還是頭等艙？

* * *

T: Economy, please.

經(jīng)濟艙。

A: Which flight would you like?

那您想坐哪個時間的航班？

* * *

T: The 16:45, please.

下午4點45的。

A: Could I have your name, please?

好的，請告訴我您的姓名。

* * *

T: My name is Mark Jones, that's M-A-R-K J-O-N-E-S.

我叫瑪可·瓊斯。M-A-R-K J-O-N-E-S。

A: How would you like to pay, Mr. Jones?

您想怎樣付款呢，瓊斯先生？

* * *

T: Can I pay at the check-in desk when I pick up my ticket?

我可以在取票的時候再付款嗎？

A: Yes, but you will have to confirm this reservation at least two hours before departure time.

是的，但您必須在起飛前至少兩小時確認機票。

* * *

T: I see.

我知道了。

A: Now you have booked ticket, Mr. Jones. The flight leaves at 16:45, and your arrival in Sydney will be at 9:25 a.m., local time. The flight number is NWA 476.

現(xiàn)在您已經(jīng)訂好票了，瓊斯先生。航班在下午4點45分起飛，在當?shù)貢r間早上9點25分抵達悉尼。航班號是NWA476。

* * *

T: Thank you.

好的，謝謝。

4. 確認航班（1）

A: Hello, China Airlines. How can I help you?

你好，中國航空公司。有什么能為您效勞的嗎？

T: Hello. I want to confirm our reservation.

你好。我想確認我們的預訂。

* * *

A: OK. May I have your name, please?

好的。請告訴我您的姓名？

T: John Kelly.

約翰·凱利。

* * *

A: I beg your pardon, sir.

先生，請再說一遍。

T: John Kelly.

約翰·凱利。

* * *

A: Which flight have you booked?

您訂的是哪一班飛機？

T: We have reservations on flight No. 207 leaving at 7:40 tomorrow morning for England.

我們訂的是明天上午7:40飛往英國的207號班機。

* * *

A: How many are there in your party, please?

請問一共幾位？

T: Two. My wife and I.

兩位。我和我太太。

* * *

A: Hold on a second, please. Right, sir. Your flight No.207 to England for tomorrow has been booked and confirmed on.

請稍等。是的，先生。您明天去往英國的207號班機已確認無誤。

T: OK, thanks.

好的，謝謝你。

5. 確認航班（2）

T: Hello. I want to reconfirm our flight to London.

你好，我要重新確認我去倫敦的班機。

A: Yes, sir. Did you call the airline?

是的，先生，你打電話給航空公司了嗎？

* * *

T: Yes, I did. But I couldn't communicate with them in English. They speak only Spanish. So I need your help.

是的，我打過，但我無法用英語和他們溝通，他們只會說西班牙語，所以我需要你的幫忙。

A: Oh, I see, sir. We have the airline office inside the hotel. They have an English-speaking staff. Just dial 18, please.

我知道了，先生，我們在飯店內(nèi)設有航空公司的辦公室。那里有會說英語的職員，請撥18號就行了。

* * *

A: May I help you?

有什么我能效勞的嗎？

T: Yes, I'd like to change my reservation, if possible.

是的，如果可能的話，我想變更我的預訂。

* * *

A: Certainly, sir. What is the flight number and when are you leaving?

當然，先生，班機號碼是幾號，什么時間起飛？

T: We are taking CA 208 to London tomorrow at 5 p.m.

我們是坐CA 208號明天下午5點鐘去倫敦。

* * *

A: All right, Sir. What flight would you like to switch to?

好的，先生，你要換哪趟班機？

T: Flight 190 departing at eleven Friday morning.

周五上午11點出發(fā)的190號班機。

* * *

A: Just a moment while I check on that flight.

請稍等，我查查看。

A: You're in luck, Sir. We have a seat available on that flight. I'll issue another ticket.

先生，你真幸運，那班機還有一個座位，我另開一張機票給你。

T: All right.

好的。

* * *

A: Here you are, Sir. Have a nice trip.

在這，先生。祝你旅途愉快。

T: Thank you very much. I'm sorry for all the trouble.

謝謝你，抱歉打擾你了。

* * *

A: No trouble at all, sir.

一點也不麻煩，先生。

6. 確認航班（3）

A: Hello. This is United Airlines.

聯(lián)合航空，您好。

T: I'd like to reconfirm my flight.

我想要再確認班機。

* * *

A: What's your name and flight number?

請說您的姓名與班機號碼。

T: My name is Leo White, and the flight number is UA 005 for New York.

我的名字是利昂·懷特，班機號碼是飛往紐約的聯(lián)合航空005班機。

* * *

A: When is it? June 10th?

行程是那一天？6月10日嗎？

T: Yes, I'd like to confirm the time it leaves.

是的，我想要確認班機時間沒有改變。

* * *

A: I can't find your name.

我找不到您的姓名。

T: Really?

真的？

* * *

A: May I have your name again?

請再告訴我一次您的姓名？

T: Leon White.

利昂·懷特。

* * *

A: I still can't find your name on the reservation list.

我仍然無法在訂位名單中找到您的名字。

T: Oh, what should I do?

哦，那我應該怎么辦呢？

A: Anyway, we still have seats for new bookings on this flight.

沒關系，這班班機仍有空位可以預訂。

T: Wow, that's great.

哇，那太好了。

* * *

A: One first class seat, is that right?

一個頭等艙座位，對嗎？

T: Yes.

是的。

* * *

A: Now you have been booked.

您已完成訂位。

T: Thanks a lot. What time do you start check-in?

謝謝。你們何時開始辦理登機？

* * *

A: Two hours before departure time.You must check in at least one hour before.

起飛前2小時。您必須在至少1小時前辦理登機。

T: I see. Thank you.

我知道了。謝謝你。

* * *

A: You are welcome.

不客氣。